HR Healthcare 2024
September 23 - 24, 2024
The Westin Copley Place, Boston MA
Day Two: Engaging & Nurturing Talent for a Patient-Centric Workforce
Wednesday, June 19, 2019
7:00 am - 8:00 am
Breakfast & Registration
8:00 am - 8:05 am
Welcome Remarks
Zainab Hayat -
Program Director,
HR Healthcare 2019, a WBR event
8:05 am - 8:20 am
Chairperson’s Opening Address
Myra Norton -
President & Chief Operating Officer,
Arena
8:20 am - 8:45 am
Keynote: Why Belonging Matters: Empowering a Diverse & Inclusive Workforce for a Competitive Organization
Qiana Williams -
VP, Chief Diversity Officer,
OhioHealth
While inclusion is an increasingly popular workplace goal, it remains a vague, abstract concept in most organizations. Qiana Williams leads diversity, inclusion, culture and engagement at OhioHealth – recognized as a Fortune 100 Best Companies to Work For organization for the past 13 years. Qiana Williams will focus on how inclusion effects employee engagement and well-being. She will explore the behaviors and habits that drive inclusion and share how organizations can leverage them to build more inclusive workplaces. This session will unpack a logical and actionable model of what inclusion is and a process for integrating it into the employee experience. Qiana will cover how to:
• Learn the importance of trust and belonging in driving a culture of inclusion
• Get serious about measuring what matters
• Integrate inclusivity across the board to ensure a top-down strategy
• Managing against the unconscious bias and making it intrinsic in daily practices
8:45 am - 9:10 am
Keynote: Rethinking Employee Feedback for Real Engagement
David Jones -
CHRO,
Stanford HealthCare
David Jones came to Stanford Health Care in January 2017. In his first year, he and his team embarked on redefining and transforming the HR function to fundamentally shift how HR Services are provided, how to leverage innovative technology, and above all, how to deliver a preeminent employee experience. His team rolled out a new employee engagement initiative that has modernized and simplified the employee engagement experience and garnered fantastic results. David will share key findings including:
• Nurturing frequent employee check-ins and quarterly engagement pulses
• Modernizing feedback tools to engage with employees and gain real-time insights
• Using the results to create a new way of leading and a culture of connection
9:10 am - 9:40 am
Panel: Building a Compelling Employee Value Proposition
Melissa Love -
VP, Professional Staff Services & Human Resources,
Ochsner Health System
Michelle Newton -
Director, Talent Recruitment,
MD Anderson
David Pumpelly -
VP, Enterprise Talent Solutions,
Avature
Beverly Kravitz -
Director, HR, Communications & Legal Affairs,
Jewish General Hospital
Jack Katz -
CEO,
Hudson View Network
Steven Greenberg -
Host,
Your Next Job
• Understanding your organization’s best selling points in attracting and retaining talent
• Leveraging effective feedback and survey tools to hear what your employees value
• Incorporating people analytics to understand your current workforce and future candidates
9:40 am - 10:20 am
Morning Refreshment Break in the HR Hub
10:20 am - 10:40 am
Keynote: Building a Bulletproof Strategic Workforce Plan
Nikki Sumpter -
SVP & CHRO,
Atlantic Health System
• Understanding future demographics and how they affect your patient and workforce populations
• Developing more robust and meaningful learning
• Working with education partners to prepare their students for future workforce capabilities
10:40 am - 11:00 am
Keynote: The War for Talent: Recruiting and Retaining Utilizing Student Loan Benefits
Kate Antonini -
Director, Business Development,
SoFi
Janet Fields -
Director, Business Development,
SoFi
With student loan debt now reaching upwards of $1.5 trillion in the U.S, many talent focused healthcare systems are looking for ways to help their employees address this priority. Over the past year, several notable hospitals introduced student loan contributions to recruit and retain key nursing talent who’s most pressing need is paying off their student loan debt. As hospitals prepare for the impact of Baby Boomer nurses nearing retirement - attracting millennial talent has become mission critical for continued success.
This session will focus on student loan trends within healthcare systems.
• Learn how peer firms are assessing their own demographic to determine how student debt is impacting their employee base
• Learn how peer employers are thinking about eligibility for a student loan benefit.
• What does a typical student loan reimbursement benefit look like for a nurse?
• What can firms do today without budget?
• Update on current legislation in congress impacting student loan benefits
11:00 am - 11:30 am
Panel: Innovating an Effective & Engaging Employee Learning Experience
Nancy Viramontes -
Director, Employee Engagement and Leadership Development,
Kettering Health
David Campbell -
Senior Director, Organizational Learning,
Children's Health
Holly Reilly -
VP, HR Operations,
Froedtert Health
Myra Norton -
President & Chief Operating Officer,
Arena
As workforce demographics shift, the ways in workers consume information changes rapidly, and learning and development needs rise within healthcare, hospitals and health systems are being creative in developing effective learning programs. Join your colleagues to discuss how organizations are:
• Build learning programs for the modern worker and workplace
• Providing opportunities for professional growth to develop highly engaged talent
• Changing learning & development methods for different demographics
11:30 am - 11:50 am
Keynote:The Contingent Workforce: Who is Working Alongside Your Employees?
Mike Andrus -
Vice President, Human Capital Management Transformation,
Oracle
Brandy Patterson -
HR Operations Manager, PeoplePlace HR Shared Services Center,
Baylor Scott & White Health
The reliance on contingent labor in healthcare is increasing, yet many organizations struggle to effectively gain visibility and manage these critical resources. As the impact of contingent workers on our employee engagement and patient experience increases, it’s more important than ever to develop effective management strategies and practices. In this session, you’ll hear Oracle’s perspective on best practices and learn how Baylor Scott & White is addressing:
•The business case for effective contingent workforce management practices
•Core business processes to enable contingent worker tracking
•Key considerations and metrics to measure effectiveness
Brandy Patterson
HR Operations Manager, PeoplePlace HR Shared Services CenterBaylor Scott & White Health
11:50 am - 12:20 pm
Town Hall: Preparing for the Unknown: Readying HR for Current & Future Industry Changes
Lilicia Bailey -
Senior Vice President & Chief People Officer,
Wake Forest Baptist Medical Center
Barry Burns -
Regional VP, HR,
Methodist Healthcare System (HCA)
Susan Bailey-Newell -
Texas Division CHRO,
CommonSpirit Health
Mark Madden -
EVP, Managing Principal,
Cejka Executive Search
Myra Norton -
President & Chief Operating Officer,
Arena
While changes in healthcare reform and the industry continue to unfold, what are some challenges HR executives are addressing around remaining nimble while staffing for the future. After the panel’s opening remarks, the moderator will invite audience members to submit questions on the app for the panel – and the rest of the room!
Lilicia Bailey
Senior Vice President & Chief People OfficerWake Forest Baptist Medical Center
12:20 pm - 1:20 pm
Luncheon
1:20 pm - 1:50 pm Fire-Side Chat: How We Saved Millions of Dollars through Voluntary Separations
Queenie Plater - Vice President, Human Resources, Johns Hopkins Medicine Steven Greenberg - Host, Your Next JobQueenie Plater saved her Johns Hopkins hospital $4 million through implementing a Voluntary Separation Program. She will share how she and her team:
• Reduced full and benefit eligible part time positions
• Didn’t backfill the jobs
• Used an outplacement service to help people find new jobs and new careers
• Exceeded savings goal set by leadership
Boardroom style discussions for 10-15 people by sign ups.
HR Innovators Network
1:20 pm - 1:50 pm Boardroom 1: Supporting Staff against Patient Bias Guwan Jones - VP, Workforce Planning & Chief Diversity Officer, Baylor Scott & White HealthSign-up at Registration desk. VP level and above HR practitioners only. Limited to 15 participants
1:50 pm - 2:20 pm Working Groups
Wendy Olson - Director, HR, Northwestern Memorial Healthcare Jill Fragoso - AVP, HR, Children’s Hospital New Orleans Sharon Confessore - Chief Learning Officer, formerly at Bon Secours Health Nichelle Baker - Chair, HR, People Consulting, Mayo Clinic Keri Slegh - Division Chair, HR Advisory, Mayo Clinic Ginger Madden - Senior Director, Total Rewards & HR, TriHealth Karmen Fittes - Executive Director, Talent & Rewards, UC DavisWorking groups consist of 15-20 people collaborating to identify 2-3 specific actionable takeaways.
1.What Makes the Effective HR Business Partner?
Wendy Olson, Director, HR, Northwestern Medicine
2.Emphasizing Employee Wellness for a Healthy, Engaged Workforce
Jill Fragoso, AVP, HR, Children’s Hospital New Orleans
3.Working Effectively with Physicians
Sharon Confessore, Chief Learning Officer, formerly at Bon Secours Health
4.Effective Strategies for Managing Workplace Sexual Harassment
Nichelle Baker, Chair, HR, People Consulting, Mayo Clinic
Kerri Slegh, Division Chair, HR Advisory, Mayo Clinic
5.Innovating Advanced Clinician Compensation
Ginger Madden, Senior Director, Total Rewards & HR, TriHealth
6. From Vision to Reality - the Journey to Implementing a Compensation Program
Karmen Fittes, Executive Director, Talent & Rewards, UC Davis
Wendy Olson
Director, HRNorthwestern Memorial Healthcare
1:50 pm - 2:20 pm Boardroom 2: Aligning Patient & Employee Experience Design
David Gill - AVP, Employee Experience, Northwell HealthSign-up at Registration desk. VP level and above HR practitioners only. Limited to 15 participants
2:20 pm - 2:50 pm Laugh & Learn: What 80's Pop Culture Teaches Us About Today's Workplace
Chris Clews - Author & Speaker, What 80s Pop Culture Teaches Us about Today's WorkplaceYes, believe it or not, 80s pop culture and the great movies that defined the decade can teach us a lot about our workplace, our business, our career and our lives. As an HR executive, leader and innovator, you are constantly under daily pressure to deliver on multiple fronts at an ever increasing pace. Of course everyone could use a little break from those workplace challenges. Chris Clews, speaker and author of the book What 80s Pop Culture Teaches Us About Today’s Workplace, will host a session that he simply calls “Laugh and Learn” where he will discuss the lessons that we can learn from 80s movies for the workplace today. Lessons such as:
• What The Goonies taught us about inclusion
• What Axel Foley from Beverly Hills Cop taught us about how to win with a lack of resources
• How Ferris Buller taught us about work-life balance
• What The Outsiders taught us about leadership in relation to our moral and ethical compass
2:20 pm - 2:50 pm Boardroom 3: HR Transformation for a New Age of Healthcare
David Jones - CHRO, Stanford HealthCare
2:50 pm - 3:30 pm
Afternoon Refreshment Break in the HR Hub
3:30 pm - 4:00 pm Case Study Interactive: Building a Feedback Rich Healthcare Environment
Cindy Morgan - VP, Learning & Organizational Development, Penn MedicineLearn from the experience of Penn Medicine on building and executing a system-wide, behavioral based competency model in order to create a more feedback rich environment and a solid foundation for impactful talent management.
In this discussion, we will address:
· The case for building a more feedback rich environment across Penn Medicine
· Process steps used for building and implementing the competency model, as well as just in time tools and resources to support leaders and individual contributors
· Integrating behavioral competency model into human resources process
· Sharing best practices and lessons learned from this large scale, culture change process
3:30 pm - 4:00 pm Case Study Interactive: Engaging Physicians: Building Team Trust and Strengthening a Patient-First Culture
Roby Hunt - Vice President, Human Resources, MedStar Medical GroupRoby Hunt and his team at MedStar have been hard at work on the perennial challenge of engaging physicians. In this case study, Roby will share what how he and his team are tackling the issue before opening it up to the audience for discussion.
4:00 pm - 4:30 pm Case Study Interactive: Predicative Analytics in Workforce Planning
Daniel Enright - Director, Talent Analytics, Parkland Health & Hospital SystemWhen Parkland Health wanted to re-strategize lab technician recruitment, Talent Acquisition approached Daniel Enright’s team to inform a more proactive recruitment strategy. Daniel and his team worked to:
• Include current lab techs in the predictive model they were developing
• Include comprehensive data across an 18 month timeline
• Using institutional knowledge for holistic analytical solutions
• Decrease vacancy rate from 6.4% to 2.1%
After sharing Parkland’s story, Daniel will open up last 10 minutes of the session for audience discussion.
4:00 pm - 4:30 pm Case Study Interactive: Better Interactions Make for Better Performance
Judy Zola - Director, Learning & Development, Boston Children’s HospitalAt Boston Children's Hospital, Judy Zola and her team have been working on employee engagement initiatives with the goal of:
• Improving employee development and assessment
• Informing managers better for the conversations they have with their team members
• Tying engagement responses to performance development
• Making employees feel they are being cared for
After her 20 minute case study presentation, Judy will open up the session for 10 minute group discussion.
