Karen Takacs of MultiCare Health System joins Unily to share how the organization reimagined the frontline experience, from fragmented communication to a more targeted, accessible, and user-centric approach.

Through a candid conversation, you'll hear:

• What wasn't working and what frontline employees weren't getting day-to-day
• How MultiCare tackled communication burnout and improved content relevance
• The transformation method, from early research to strategy to an intranet upgrade
• Early signals that showed positive employee feedback (and where they're focusing next)
• The positive effect an engaged frontline can have on the whole organization

Whether you're just starting out or evolving an established approach, this session will provide practical insights to help you cut through the noise and build a frontline experience that drives real impact for employees and patient care alike.