Lisa Minor

Director, Leadership Programs & Learning Operations Cleveland Clinic

Lisa Minor is the director of leadership programs and learning operations within the Global Leadership and Learning Institute at Cleveland Clinic. In her role, she leads the strategic direction of executive and physician leader onboarding, which includes both employee onboarding and executive coaching. She also directs the project management functions of the department through the AGILE methodology, merging Learning and Development philosophies with IT processes.

Ms. Minor began her career delivering systems training to software vendors and publishers at OverDrive, Inc. in Cleveland, Ohio. This experience led her to Cleveland Clinic where she implemented the registration and billing training efforts of the Enterprise Administrative Patient Management (EAPM) project for Cleveland Clinic Florida. Following this initiative, Ms. Minor was promoted to management within the office of patient experience, where she developed a team of training specialists who delivered service excellence programming and coaching across the organization and through business development efforts. In Ms. Minor’s tenure at the Clinic, she has had the opportunity to coach physician executives and colleagues alike. Ms. Minor holds a master’s degree in business administration from Indiana Wesleyan University and an undergraduate degree in communication and culture from Indiana University Bloomington. She is a certified professional coach and is currently pursuing her International Coaching Federation credential.