Kelly Johnson

Children’s Hospital Los Angeles is committed to investing in its employees to foster a healthy, engaged, and resilient workforce. In this session, Chief People Officer Mamoon Syed and Chief Nursing Officer Kelly Johnson will share how innovative wellness initiatives, strategic planning, and a service-driven culture are transforming the employee experience for their 8,000-strong team. Learn how their approach to benefits, labor relations, and employee engagement is setting new standards in healthcare HR.

·       Expanded employee support through onsite daycare, a dedicated wellness department, and eight in-house EAP officials to meet the diverse needs of staff and faculty

·       Prioritized labor relations and strategic planning to remain union-free, an uncommon achievement among LA healthcare providers-while building a strong, collaborative culture

·       Embarked on a journey to become “service fanatics,” modernizing benefits, building talent pipelines, and redefining HR’s reputation by drawing inspiration from top service organizations like Nordstrom and Cleveland Clinic