HR Healthcare 2025

October 5 - 7, 2025

The Westin Copley Place, Boston MA

Helen Arteaga

CEO NYC Health + Hospitals/ Elmhurst

Helen Arteaga-Landaverde is the CEO of NYC Health + Hospitals/Elmhurst. During her tenure at Elmhurst Hospital, she has worked closely with the clinical team to oversee an unprecedented COVID-19 testing and vaccination program throughout multiple waves of the pandemic. She has guided the institution’s recovery as it moves into a post-pandemic future by expanding access to care, launching new specialty services, and expanding the hospital’s role in addressing social determinants of health.

Under Helen’s leadership, NYC Health + Hospitals/Elmhurst has been nationally ranked as one of U.S. News and World Report’s “Best Regional Hospitals” and as one of America’s “High Performing” hospitals in nine individual service areas, and has been recognized by The Joint Commission as one of the first hospitals in the nation to receive Health Equity certification for imbedding diversity and equity into all aspects of care, treatment, and service delivery. She has also spearheaded an ambitious fundraising drive, helping to steer over $72 million to the hospital for much needed capital projects to ensure that the facility is able to meet the needs of a thriving, rapidly growing community.

Day 2: Empowering and Engaging Your Workforce for a Best in Class Healthcare Provider

10:15 AM Fireside Chat: What Can Healthcare Learn from Hospitality?: How HR and Patient Experience Can Partner for Holistic Care

NYC Health + Hospitals joined an alliance with EHL Hospitality Business School in Switzerland. Pierre Pham, Chief Experience Officer, and Donato Cipriano, CHRO, will share learnings on how healthcare HR can draw inspiration from the hospitality industry to deliver more holistic and patient-centered care. Their session will focus on ways to collaborate that can elevate both patient and employee experiences.

·       Create a culture of service and connection across the organization

·       Integrate hospitality best practices into healthcare to enhance both patient and employee experiences

·       Foster close collaboration between HR and Patient Experience teams to create integrated programs and initiatives that simultaneously enhance employee engagement and deliver superior patient care

Check out the incredible speaker line-up to see who will be joining Helen.

Download The Latest Agenda