As healthcare organizations begin to operationalize AI, many are still in the early stages of turning insights into action. In this fireside chat, Ashley Morphew (Stevens) of Advocate Health shares how her team is building a modern listening strategy—combining strong actioning practices, executive alignment, and emerging AI capabilities. From early deployment of AI-driven nudges and action planning to exploring connections between employee, patient, and safety data, this session offers a candid look at what it takes to evolve from listening to impact. Attendees will gain practical insights into laying the foundation for scalable, AI-enabled employee experience in a complex healthcare environment.

Key takeaways:

• What implementing AI-powered actioning (e.g., nudges, Activate) looks like in the early stages
• How to build a strong culture of follow-up and accountability before scaling advanced capabilities
• Early approaches to aligning employee experience (EX), patient experience (PX), and safety data
• The role of executive buy-in and enterprise reporting in sustaining momentum and impact