HR Healthcare 2025

October 05 - 07, 2025

The Westin Copley Place, Boston MA

Donato Cipriano

Chief Human Resources Officer NYC Health + Hospitals/Elmhurst

Donato Cipriano is currently serving as the Chief Human Resources Officer for NYC Health + Hospitals/Elmhurst. Mr. Cipriano began his career in Human Resources 20 years ago and has held positions of varied and increasing responsibility since then. He joined NYCH+H in 2018 where he has raised the bar for creating and implementing HR programs. Mr. Cipriano is focused on delivering the highest level of services to staff across all organizational levels, while aligning business needs with the interests of the communities served by Elmhurst Hospital. He led the COVID-19 recovery efforts overseeing the NYS vaccination mandate, reinvigorating recruitment efforts, and reducing turnover to an all-time low for the facility. Mr. Cipriano is now working closely the Chief Experience Officer of Elmhurst Hospital to reimagine the entire onboarding and workforce integration program, highlighting hospitality in healthcare as the main goal of this new effort. Mr. Cipriano holds a master's degree in organizational leadership and is both SHRM-CP and PHR certified.

Day 2: Empowering Your Workforce

9:30 AM Fireside Chat: What Can Healthcare Learn from Hospitality?: How HR and Patient Experience Can Partner for Holistic Care

NYC Health + Hospitals joined an alliance with EHL Hospitality Business School in Switzerland. Pierre Pham, Chief Experience Officer, and Donato Cipriano, CHRO, will share learnings on how healthcare HR can draw inspiration from the hospitality industry to deliver more holistic and patient-centered care. Their session will focus on ways to collaborate that can elevate both patient and employee experiences.

·       Create a culture of service and connection across the organization

·       Integrate hospitality best practices into healthcare to enhance both patient and employee experiences

·       Foster close collaboration between HR and Patient Experience teams to create integrated programs and initiatives that simultaneously enhance employee engagement and deliver superior patient care

Check out the incredible speaker line-up to see who will be joining Donato.

Download The Latest Agenda