Day One: A People Strategy that Drives Patient Experience Excellence
Tuesday, June 23rd, 2020
Patient-centric care is the presumed mantra of every health care provider, but the reality is that patients - and now the behemoth companies who employ them - are driving a new wave of healthcare where transparency, accessibility, and digital innovation meet to for true patientcare excellence. Facing dangerously low talent resources, healthcare providers are more pressured than ever to empower their current workforce and attract the best of a diverse talent pool to their organization in order to survive and thrive in an ever-changing industry.
Dee Anna Smith, CEO of Sarah Cannon, the cancer institute of HCA Healthcare, and Virginia Rose-Harris, Chief Administrative Officer for the Margot Perot Center at Texas Health Resources (recognized by Forbes as a best employer for diversity) sit down with the CEO of Texas Women's Foundation, Roslyn Dawson Thompson, to discuss their organizational priorities and the strength workforce empowerment can bring, including:
• The positive force of a diverse and inclusive workplace in driving organizational success
• How HR powers business needs through comprehensive people strategy
• Changes in patient and workforce needs that require rethinking leadership and people management