Abigail Campos

Director Strategy & Hospitality NYC Health + Hospitals/ Elmhurst Hospital

Abigail is a dedicated healthcare leader with over a decade of experience and a strong foundation in administration and operations. Currently serving as the Director of Care Experience programs at NYC Health + Hospitals/ Elmhurst, blending her expertise in service with a hospitality-driven approach to improve patient satisfaction and staff engagement. With a Master of Science in Management from Fordham University and a Bachelor's degree in Sociology from Queens College, Abigail brings a unique interdisciplinary perspective that integrates operations, patient, and community collaboration. In her current role, Abigail has successfully managed departments and fosters cross-departmental partnerships to elevate the healthcare experience for all while ensuring operational excellence and compliance with healthcare regulations.

Day 2: Empowering and Engaging Your Workforce for a Best in Class Healthcare Provider

10:15 AM Fireside Chat: What Can Healthcare Learn from Hospitality?: How HR and Patient Experience Can Partner for Holistic Care

NYC Health + Hospitals joined an alliance with EHL Hospitality Business School in Switzerland. Pierre Pham, Chief Experience Officer, and Donato Cipriano, CHRO, will share learnings on how healthcare HR can draw inspiration from the hospitality industry to deliver more holistic and patient-centered care. Their session will focus on ways to collaborate that can elevate both patient and employee experiences.

· Create a culture of service and connection across the organization

· Integrate hospitality best practices into healthcare to enhance both patient and employee experiences

· Foster close collaboration between HR and Patient Experience teams to create integrated programs and initiatives that simultaneously enhance employee engagement and deliver superior patient care

Check out the incredible speaker line-up to see who will be joining Abigail.

Download The Latest Agenda