HR Healthcare 2018

August 14 - 15, 2018

Rancho Bernardo Inn, San Diego, CA

Contact Us: 1.888.482.6012

Wednesday, August 15, 2018 | Day Two: Engaging & Nurturing Talent for a Powerful Workforce

7:45 am - 8:45 am Breakfast & Registration

8:45 am - 8:50 am Welcome Remarks

8:50 am - 9:05 am Chairperson’s Opening Address

9:05 am - 9:30 am Keynote: Building a Best Practice Teammate Experience

Rebecca Schmale - VP, Learning & Organizational Development Atrium Healthcare
In this session you will learn how Atrium Health builds culture through branded teammate experiences leading to a national reputation as a Best Place to Work. With focused analytics and using data to drive decisions, Atrium Health uses storytelling and cutting edge communication tools to help teammates connect how their work impacts their fellow teammates, the community, and patients. 
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Rebecca Schmale

VP, Learning & Organizational Development
Atrium Healthcare

  • Understanding your organization’s best selling points in attracting and retaining talent
  • Leveraging effective feedback and survey tools to hear what your employees value
  • Incorporating people analytics to understand your workforce
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Dr. Christal Morris

Vice President, Human Resources, Talent Management & HR Compliance
UPMC

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Joey Nordmark

Managing Director, Institutional Retirement
TIAA

10:10 am - 10:15 am Takeaway: How are you ensuring you're hearing the voice of your employees in what they want from their organization?

10:15 am - 10:45 am Morning Sugar Rush in HR Hub

10:45 am - 11:10 am Keynote: Disrupting the Engagement Survey Process

Matt Gosney Ed.D. - Vice President, Organizational Development UCHealth
In the past year Matt Gosney and his team at UCHealth have rolled out a new engagement survey process that not only has yielded better results, but has made regular touchpoints with employees a breeze. Matt will discuss what he finds is key to effective surveying, including:

  • Accessible, quick surveys that are mobile friendly
  • Ensuring leaders respond and do something about survey results
  • Resurveying employees to ensure they are satisfied with leadership actions
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Matt Gosney Ed.D.

Vice President, Organizational Development
UCHealth

11:10 am - 11:40 am Fire-Side Chat: The Patient & Staff Win-Win: Partnering Patient Experience & Employee Development

Tim Dutton - SVP & CHRO Kettering Health Network Julie Vincent - Chief Nursing Officer Kettering Health Network
With the increased urgency of improving patient satisfaction, one of the many business leaders HR has started partnering more with is the head of Patient Experience. Julie Vincent, CNO at Kettering Health Network, joins her HR counterpart Tim Dutton to share their cornerstone efforts to communicate, collaborate, and recognize by:

  • Nurturing culture with the understanding that quality patient experiences come from highly engaged employees
  • Onboarding new hires effectively and conducting exit interviews with departing employees
  • Focusing on lessons learned from engagement surveys to improve employee experience
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Tim Dutton

SVP & CHRO
Kettering Health Network

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Julie Vincent

Chief Nursing Officer
Kettering Health Network

11:40 am - 12:10 pm Keynote: Are You Looking into the Future of Work & People?

As digital innovation rapidly transforms retail and the workplace and millennials start dominating the workforce, HR managers need to be prepared for the future of work and employee relationships.

  • Thinking about flexibility in terms of work styles and remote work
  • Changes in workplace culture to embrace technological innovation
  • Leveraging technological innovation to connect and develop employees

12:10 pm - 12:15 pm Takeaway: How does your organization ensure your employees feel empowered to deliver high quality patient care?

12:15 pm - 1:25 pm Luncheon

Track A: Workforce & Succession Planning

1:25 pm - 2:05 pm Case Study Interactive: Can You See 2025? Building a Bulletproof Strategic Workforce Plan
Eric Humphrey - Senior Vice President & Chief Human Resources Officer Froedtert Health
  • Understanding future demographics and how they affect your patient and workforce populations
  • Developing more robust and meaningful learning
  • Working with education partners to prepare their students for future workforce capabilities
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Eric Humphrey

Senior Vice President & Chief Human Resources Officer
Froedtert Health

Track B: Employee Engagement & Communication

1:25 pm - 2:05 pm Case Study Interactive: Engaging Physicians: Increasing Trust, Strengthening Culture, & Building Resilience
Mike Michetti - Executive Director, Professional Staff Affairs Cleveland Clinic
Mike Michetti and his team at Cleveland Clinic have been hard at work on the perennial challenge of engaging physicians. In this case study, Mike will share what how he and his team are tackling the issue before opening it up to the audience for discussion.
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Mike Michetti

Executive Director, Professional Staff Affairs
Cleveland Clinic

Invitation-only; practitioner-only: two afternoons of peer-led discussions for senior healthcare people strategists going beyond just organizational needs. Contact program director Zainab Hayat for inquiries regarding invitations.

HR Innovators Network

1:25 pm - 2:05 pm Session 4: Sustainable Consumerism for Healthcare Environments
Ovell Barbee - Senior Vice President, Human Resources Spectrum Health System
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Ovell Barbee

Senior Vice President, Human Resources
Spectrum Health System

Track A: Workforce & Succession Planning

2:05 pm - 2:45 pm Ready for the Future: Assessing Skill Gaps & Building Pipeline for Leadership Roles
With aging populations, shrinking talent pools, and growing healthcare needs how do we ensure we are competently filling the fast approaching gaps patient needs? Work through mapping a data driven, assessment based succession plan - and make sure you can use it!

 This workshop will address:

  • Using data to identify & plan for leadership gaps
  • Identifying criteria to assess potential candidates and measure readiness
  • Market succession plan adoption for executive buy-in

Track B: Employee Engagement & Communication

2:05 pm - 2:45 pm Building Sustainable and Compelling Employee Engagement & Rewards
HR veterans know that competitive compensation is only the beginning of ensuring your talent doesn’t get restless. As the labor marketplace gets more competitive, how can you:

  • Take advantage of employee demographics data to know what is pertinent to your populace?
  • Rethink employee engagement as opportunities for mentorship and development?
  • Value both physical and mental well-being?

HR Innovators Network

2:05 pm - 2:45 pm Session 5: Igniting Transformation: Disruption, Business Alignment, & Performance
Andy Ortiz - SVP, HR, OD, & Learning Cedars-Sinai
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Andy Ortiz

SVP, HR, OD, & Learning
Cedars-Sinai

Track A: Workforce & Succession Planning

2:45 pm - 3:25 pm Workshop: Talent Management for Nursing Workforce
Christine Cress - Director, Nurse Workforce & Leadership Development Sutter Health
  • Leveraging internal staff for future pipelines
  • Reducing organizational spend for contract labor
  • Nurturing highly engaged nurses – and help retention!
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Christine Cress

Director, Nurse Workforce & Leadership Development
Sutter Health

Track B: Employee Engagement & Communication

2:45 pm - 3:25 pm Case Study Interactive: Inclusion First: Developing a Compelling Diverse Employee Value Proposition
Elena Olson - Executive Director, Center for Diversity & Inclusion Massachusetts General Hospital
  • Focus on inclusion and getting buy-in from current employees for D&I strategy
  • Listen to employees to drive changes for a more progressive business
  • Rethink rewards for different talent pools

Elena Olson

Executive Director, Center for Diversity & Inclusion
Massachusetts General Hospital

HR Innovators Network

2:45 pm - 3:25 pm Session 6: Building the People Process Technology Roadmap

3:25 pm - 3:55 pm Afternoon Strawberry Short-Break in the HR Hub

Working groups consist of 15-20 people collaborating to identify 2-3 specific actionable takeaways.

1. What Makes the Effective HR Business Partner?
Barbara Ohm, AVP, HR, Intermountain Healthcare

2. Patient Experience & Communication Service Excellence Program
Monica Salama, Administrative Director, Patient Experiences & Communications, MD Anderson

3. Physician Burnout
Zelda van Loggerenberg, Senior Director, Learning & Organization Development, McKesson Specialty Health

4. Recognition: Say What You Mean & Mean What You Say
Karmen Fittes, Executive Director, Talent & Rewards, UC Davis

5. Talent Acquisition Centralization & Realignment
Elaine Peters, Executive Director, Talent, MemorialCare

6. Educating Your Teams for Social Recruiting
Hillary Kessler, Recruiter II, Nationwide Children’s Hospital

7.Supporting Future Employee Relations & Organization Sustainability 
Andre Harrison, VP, Associate & Labor Relations, AMITA Health
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Barbara Ohm

Associate Vice President, Human Resources
Intermountain Healthcare

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Monica Salama

Administrative Director, Patient Experiences & Communications
MD Anderson

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Zelda van Loggerenberg

Senior Director, Learning & Organization Development
McKesson Specialty Health

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Karmen Fittes

Executive Director, Talent & Rewards
UC Davis

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Elaine Peters

Executive Director, Talent
MemorialCare

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Hillary Kessler

Recruiter II
Nationwide Children's Hospital

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Andre Harrison

VP, Associate & Labor Relations
AMITA Health

4:30 pm - 5:15 pm Guest Keynote: The Healing Power of Laughter

Brett Duggan - CEO Improv for Businesses
Improv for Businesses has a proven track record of growing corporation’s and professional teams’ workplace morale, productivity, presentation skills, and collaborative abilities by implementing the powerful and effective transferrable skills of improvisation. Led by master improvisor and comedian and CEO of Improv for Businesses, Brett Duggan will lead an interactive workshop exploring these topics:

  • Empowering employee communication
  • Increasing employee retention by fostering trust
  • Reducing workplace stress through play and laughter

Don’t worry… you won’t have to perform, but you might have to have fun! 
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Brett Duggan

CEO
Improv for Businesses

5:15 pm - 5:15 pm End of HR Healthcare 2018