August 14 - 15, 2018
Rancho Bernardo Inn, San Diego, CA
Contact Us: 1.888.482.6012
Wednesday, August 15, 2018 | Day Two: Engaging & Nurturing Talent for a Powerful Workforce
7:45 am - 8:45 am Breakfast & Registration
8:45 am - 8:50 am Welcome Remarks
8:50 am - 9:05 am Chairperson’s Opening Address
9:05 am - 9:30 am Keynote: Building a Best Practice Teammate ExperienceRebecca Schmale - VP, Learning & Organizational Development Atrium Healthcare
In this session you will learn how Atrium Health builds culture through branded teammate experiences leading to a national reputation as a Best Place to Work. With focused analytics and using data to drive decisions, Atrium Health uses storytelling and cutting edge communication tools to help teammates connect how their work impacts their fellow teammates, the community, and patients.
Rebecca SchmaleVP, Learning & Organizational Development
9:30 am - 10:10 am Panel: Accomplishing a Compelling Employee Value PropositionDr. Christal Morris - Vice President, Human Resources, Talent Management & HR Compliance UPMC Joey Nordmark - Managing Director, Institutional Retirement TIAA
- Understanding your organization’s best selling points in attracting and retaining talent
- Leveraging effective feedback and survey tools to hear what your employees value
- Incorporating people analytics to understand your workforce
Dr. Christal MorrisVice President, Human Resources, Talent Management & HR Compliance
Joey NordmarkManaging Director, Institutional Retirement
10:10 am - 10:15 am Takeaway: How are you ensuring you're hearing the voice of your employees in what they want from their organization?
10:15 am - 10:45 am Morning Sugar Rush in HR Hub
10:45 am - 11:10 am Keynote: Disrupting the Engagement Survey ProcessMatt Gosney Ed.D. - Vice President, Organizational Development UCHealth
In the past year Matt Gosney and his team at UCHealth have rolled out a new engagement survey process that not only has yielded better results, but has made regular touchpoints with employees a breeze. Matt will discuss what he finds is key to effective surveying, including:
- Accessible, quick surveys that are mobile friendly
- Ensuring leaders respond and do something about survey results
- Resurveying employees to ensure they are satisfied with leadership actions
Matt Gosney Ed.D.Vice President, Organizational Development
11:10 am - 11:40 am Fire-Side Chat: The Patient & Staff Win-Win: Partnering Patient Experience & Employee DevelopmentTim Dutton - SVP & CHRO Kettering Health Network Julie Vincent - Chief Nursing Officer Kettering Health Network
With the increased urgency of improving patient satisfaction, one of the many business leaders HR has started partnering more with is the head of Patient Experience. Julie Vincent, CNO at Kettering Health Network, joins her HR counterpart Tim Dutton to share their cornerstone efforts to communicate, collaborate, and recognize by:
- Nurturing culture with the understanding that quality patient experiences come from highly engaged employees
- Onboarding new hires effectively and conducting exit interviews with departing employees
- Focusing on lessons learned from engagement surveys to improve employee experience
Tim DuttonSVP & CHRO
Kettering Health Network
Julie VincentChief Nursing Officer
Kettering Health Network
11:40 am - 12:10 pm Keynote: Are You Looking into the Future of Work & People?
As digital innovation rapidly transforms retail and the workplace and millennials start dominating the workforce, HR managers need to be prepared for the future of work and employee relationships.
- Thinking about flexibility in terms of work styles and remote work
- Changes in workplace culture to embrace technological innovation
- Leveraging technological innovation to connect and develop employees
12:10 pm - 12:15 pm Takeaway: How does your organization ensure your employees feel empowered to deliver high quality patient care?
12:15 pm - 1:25 pm Luncheon
Track A: Workforce & Succession Planning1:25 pm - 2:05 pm Case Study Interactive: Can You See 2025? Building a Bulletproof Strategic Workforce Plan Eric Humphrey - Senior Vice President & Chief Human Resources Officer Froedtert Health
- Understanding future demographics and how they affect your patient and workforce populations
- Developing more robust and meaningful learning
- Working with education partners to prepare their students for future workforce capabilities
Eric HumphreySenior Vice President & Chief Human Resources Officer
Track B: Employee Engagement & Communication1:25 pm - 2:05 pm Case Study Interactive: Engaging Physicians: Increasing Trust, Strengthening Culture, & Building Resilience Mike Michetti - Executive Director, Professional Staff Affairs Cleveland Clinic
Mike Michetti and his team at Cleveland Clinic have been hard at work on the perennial challenge of engaging physicians. In this case study, Mike will share what how he and his team are tackling the issue before opening it up to the audience for discussion.
Mike MichettiExecutive Director, Professional Staff Affairs
Invitation-only; practitioner-only: two afternoons of peer-led discussions for senior healthcare people strategists going beyond just organizational needs. Contact program director Zainab Hayat for inquiries regarding invitations.
HR Innovators Network1:25 pm - 2:05 pm Session 4: Sustainable Consumerism for Healthcare Environments Ovell Barbee - Senior Vice President, Human Resources Spectrum Health System
Track A: Workforce & Succession Planning2:05 pm - 2:45 pm Ready for the Future: Assessing Skill Gaps & Building Pipeline for Leadership Roles
With aging populations, shrinking talent pools, and growing healthcare needs how do we ensure we are competently filling the fast approaching gaps patient needs? Work through mapping a data driven, assessment based succession plan - and make sure you can use it!
This workshop will address:
- Using data to identify & plan for leadership gaps
- Identifying criteria to assess potential candidates and measure readiness
- Market succession plan adoption for executive buy-in
Track B: Employee Engagement & Communication2:05 pm - 2:45 pm Building Sustainable and Compelling Employee Engagement & Rewards
HR veterans know that competitive compensation is only the beginning of ensuring your talent doesn’t get restless. As the labor marketplace gets more competitive, how can you:
- Take advantage of employee demographics data to know what is pertinent to your populace?
- Rethink employee engagement as opportunities for mentorship and development?
- Value both physical and mental well-being?
Track A: Workforce & Succession Planning2:45 pm - 3:25 pm Workshop: Talent Management for Nursing Workforce Christine Cress - Director, Nurse Workforce & Leadership Development Sutter Health
- Leveraging internal staff for future pipelines
- Reducing organizational spend for contract labor
- Nurturing highly engaged nurses – and help retention!
Christine CressDirector, Nurse Workforce & Leadership Development
Track B: Employee Engagement & Communication2:45 pm - 3:25 pm Case Study Interactive: Inclusion First: Developing a Compelling Diverse Employee Value Proposition Elena Olson - Executive Director, Center for Diversity & Inclusion Massachusetts General Hospital
- Focus on inclusion and getting buy-in from current employees for D&I strategy
- Listen to employees to drive changes for a more progressive business
- Rethink rewards for different talent pools
Elena OlsonExecutive Director, Center for Diversity & Inclusion
Massachusetts General Hospital
HR Innovators Network2:45 pm - 3:25 pm Session 6: Building the People Process Technology Roadmap
3:25 pm - 3:55 pm Afternoon Strawberry Short-Break in the HR Hub
3:55 pm - 4:30 pm Working GroupsBarbara Ohm - Associate Vice President, Human Resources Intermountain Healthcare Monica Salama - Administrative Director, Patient Experiences & Communications MD Anderson Zelda van Loggerenberg - Senior Director, Learning & Organization Development McKesson Specialty Health Karmen Fittes - Executive Director, Talent & Rewards UC Davis Elaine Peters - Executive Director, Talent MemorialCare Hillary Kessler - Recruiter II Nationwide Children's Hospital Andre Harrison - VP, Associate & Labor Relations AMITA Health
Working groups consist of 15-20 people collaborating to identify 2-3 specific actionable takeaways.
1. What Makes the Effective HR Business Partner?
Barbara Ohm, AVP, HR, Intermountain Healthcare
2. Patient Experience & Communication Service Excellence Program
Monica Salama, Administrative Director, Patient Experiences & Communications, MD Anderson
3. Physician Burnout
Zelda van Loggerenberg, Senior Director, Learning & Organization Development, McKesson Specialty Health
4. Recognition: Say What You Mean & Mean What You Say
Karmen Fittes, Executive Director, Talent & Rewards, UC Davis
5. Talent Acquisition Centralization & Realignment
Elaine Peters, Executive Director, Talent, MemorialCare
6. Educating Your Teams for Social Recruiting
Hillary Kessler, Recruiter II, Nationwide Children’s Hospital
7.Supporting Future Employee Relations & Organization Sustainability
Andre Harrison, VP, Associate & Labor Relations, AMITA Health
Barbara OhmAssociate Vice President, Human Resources
Monica SalamaAdministrative Director, Patient Experiences & Communications
Zelda van LoggerenbergSenior Director, Learning & Organization Development
McKesson Specialty Health
Karmen FittesExecutive Director, Talent & Rewards
Elaine PetersExecutive Director, Talent
Hillary KesslerRecruiter II
Nationwide Children's Hospital
Andre HarrisonVP, Associate & Labor Relations
4:30 pm - 5:15 pm Guest Keynote: The Healing Power of LaughterBrett Duggan - CEO Improv for Businesses
Improv for Businesses has a proven track record of growing corporation’s and professional teams’ workplace morale, productivity, presentation skills, and collaborative abilities by implementing the powerful and effective transferrable skills of improvisation. Led by master improvisor and comedian and CEO of Improv for Businesses, Brett Duggan will lead an interactive workshop exploring these topics:
- Empowering employee communication
- Increasing employee retention by fostering trust
- Reducing workplace stress through play and laughter
Don’t worry… you won’t have to perform, but you might have to have fun!
Improv for Businesses