HR Healthcare 2019

June 18 - 19, 2019

Hyatt Regency Austin, TX

Day Two: Engaging & Nurturing Talent for a Patient-Centric Workforce

Wednesday, June 19, 2019

7:00 am - 8:00 am Breakfast & Registration


Zainab Hayat

Program Director
HR Healthcare 2019, a WBR event

8:05 am - 8:20 am Chairperson’s Opening Address

To chair this morning, contact McKenzie Warren at or 646-200-7484.

8:20 am - 8:45 am Keynote: Why Belonging Matters: Empowering a Diverse & Inclusive Workforce for a Competitive Organization

Qiana Williams - VP, Chief Diversity Officer, OhioHealth
While inclusion is an increasingly popular workplace goal, it remains a vague, abstract concept in most organizations. Qiana Williams leads diversity, inclusion, culture and engagement at OhioHealth – recognized as a Fortune 100 Best Companies to Work For organization for the past 13 years. Qiana Williams will focus on how inclusion effects employee engagement and well-being. She will explore the behaviors and habits that drive inclusion and share how organizations can leverage them to build more inclusive workplaces. This session will unpack a logical and actionable model of what inclusion is and a process for integrating it into the employee experience. Qiana will cover how to:

• Learn the importance of trust and belonging in driving a culture of inclusion
• Get serious about measuring what matters
• Integrate inclusivity across the board to ensure a top-down strategy
• Managing against the unconscious bias and making it intrinsic in daily practices


Qiana Williams

VP, Chief Diversity Officer

8:45 am - 9:10 am Keynote: Rethinking Employee Feedback for Real Engagement

David Jones - CHRO, Stanford HealthCare
David Jones came to Stanford Health Care in January 2017.  In his first year, he and his team embarked on redefining and transforming the HR function to fundamentally shift how HR Services are provided, how to leverage innovative technology, and above all, how to deliver a preeminent employee experience.  His team rolled out a new employee engagement initiative that has modernized and simplified the employee engagement experience and garnered fantastic results. David will share key findings including:

• Nurturing frequent employee check-ins and quarterly engagement pulses
• Modernizing feedback tools to engage with employees and gain real-time insights
• Using the results to create a new way of leading and a culture of connection


David Jones

Stanford HealthCare

• Understanding your organization’s best selling points in attracting and retaining talent
• Leveraging effective feedback and survey tools to hear what your employees value
• Incorporating people analytics to understand your current workforce and future candidates


Melissa Love

VP, Professional Staff Services & Human Resources
Ochsner Health System

Michelle Newton

Director, Talent Recruitment
MD Anderson

Heather Sprague

Regional VP, HR
Trinity Health

9:40 am - 10:20 am Morning Refreshment Break in the HR Hub

10:20 am - 10:40 am Keynote: Building a Bulletproof Strategic Workforce Plan

Nikki Sumpter - Senior Vice President & Chief Human Resources Officer, Atlantic Health System
• Understanding future demographics and how they affect your patient and workforce populations
• Developing more robust and meaningful learning
• Working with education partners to prepare their students for future workforce capabilities


Nikki Sumpter

Senior Vice President & Chief Human Resources Officer
Atlantic Health System

10:40 am - 11:00 am Keynote: Using HR Analyses as a Narrative to Drive Business Decisions

• Understand what you are tracking and why
• Consolidating data to create context around your strategy
• Build a narrative to make a succinct and informed case to

As workforce demographics shift, the ways in workers consume information changes rapidly, and learning and development needs rise within healthcare, hospitals and health systems are being creative in developing effective learning programs. Join your colleagues to discuss how organizations are:

• Build learning programs for the modern worker and workplace
• Providing opportunities for professional growth to develop highly engaged talent
• Changing learning & development methods for different demographics


Nancy Viramontes

Director, Employee Engagement and Learning & Development
Kettering Health


David Campbell

Senior Director, Organizational Learning
Children's Health

Holly Reilly

VP, HR Operations
Froedtert Health

11:30 am - 11:50 am Keynote: Are You Looking into the Future of Work & People?

As digital innovation rapidly transforms and millennials start dominating the workforce, HR needs to be driving a culture focused on the future of work and employee relationships. 

• Thinking about flexibility in terms of work styles and remote work
• Utilizing technology to manage the blurred lines between work and personal life
• Developing a culture with purpose, learning and innovation at the forefront 
• Embracing and leaving space for the pursuit of personal interests 
• Driving changes in workplace culture to embrace technological innovation 
• Leveraging technological innovation to connect and develop employees

While changes in healthcare reform and the industry continue to unfold, what are some challenges HR executives are addressing around remaining nimble while staffing for the future. After the panel’s opening remarks, the moderator will invite audience members to submit questions on the app for the panel – and the rest of the room!

Lilicia Bailey

Senior Vice President & Chief People Officer
Wake Forest Baptist Medical Center


Barry Burns

Regional VP, HR
Methodist Healthcare System (HCA)


Susan Bailey-Newell

Texas Division CHRO
CommonSpirit Health

12:20 pm - 1:20 pm Luncheon

1:20 pm - 1:50 pm Fire-Side Chat: How We Saved Millions of Dollars through Voluntary Separations

Queenie Plater - Vice President, Human Resources, Johns Hopkins Medicine
Queenie Plater saved her Johns Hopkins hospital $4 million through implementing a Voluntary Separation Program. She will share how she and her team:

• Reduced full and benefit eligible part time positions
• Didn’t backfill the jobs
• Used an outplacement service to help people find new jobs and new careers
• Exceeded savings goal set by leadership


Queenie Plater

Vice President, Human Resources
Johns Hopkins Medicine

Boardroom style discussions for 10-15 people by sign ups.

HR Innovators Network

1:20 pm - 1:50 pm Boardroom 1: Supporting Staff against Patient Bias
Guwan Jones - VP, Workforce Planning & Chief Diversity Officer, Baylor Scott & White Health

Guwan Jones

VP, Workforce Planning & Chief Diversity Officer
Baylor Scott & White Health

1:50 pm - 2:20 pm Working Groups

Working groups consist of 15-20 people collaborating to identify 2-3 specific actionable takeaways.

1.What Makes the Effective HR Business Partner?
Wendy Olson, Director, HR, Northwestern Medicine 

2.Emphasizing Employee Wellness for a Healthy, Engaged Workforce
Jill Fragoso, AVP, HR, Children’s Hospital New Orleans

3.Working Effectively with Physicians
Sharon Confessore, Chief Learning Officer, formerly at Bon Secours Health

4.Effective Strategies for Managing Workplace Sexual Harassment
Nichelle Baker, Chair, HR, People Consulting, Mayo Clinic 
Kerri Slegh, Division Chair, HR Advisory, Mayo Clinic 

5.Innovating Advanced Clinician Compensation
Ginger Madden, Senior Director, Total Rewards & HR, TriHealth

1:50 pm - 2:20 pm Boardroom 2: Leading Transformation: Disruption, Business Alignment, & Performance

2:20 pm - 2:50 pm Guest Keynote

2:20 pm - 2:50 pm Boardroom 3: HR Transformation for a New Age of Healthcare

David Jones - CHRO, Stanford HealthCare

David Jones

Stanford HealthCare

2:50 pm - 3:30 pm Afternoon Refreshment Break in the HR Hub

Track A: Workforce & Succession Planning

3:30 pm - 3:40 pm Track Chairperson’s Opening Remarks
To chair this track, contact McKenzie Warren at or 646-200-7484.

Track B: Performance Management & Engagement

3:30 pm - 3:40 pm Track Chairperson’s Opening Remarks
To chair this track, contact McKenzie Warren at or 646-200-7484.

3:40 pm - 4:10 pm Ready for the Future: Assessing Skill Gaps & Building Pipeline for Leadership Roles

Cindy Morgan - VP, Learning & Organizational Development, Penn Medicine
Work through mapping a data driven, assessment based succession plan - and make sure you can use it!
 This workshop will address:

• Using data to identify & plan for leadership gaps
• Identifying criteria to assess potential candidates and measure readiness
• Market succession plan adoption for executive buy-in


Cindy Morgan

VP, Learning & Organizational Development
Penn Medicine

3:40 pm - 4:10 pm Case Study Interactive: Engaging Physicians: Building Team Trust and Strengthening a Patient-First Culture

Roby Hunt - Vice President, Human Resources, MedStar Medical Group
Roby Hunt and his team at MedStar have been hard at work on the perennial challenge of engaging physicians. In this case study, Roby will share what how he and his team are tackling the issue before opening it up to the audience for discussion.

Roby Hunt

Vice President, Human Resources
MedStar Medical Group

4:10 pm - 4:30 pm Strengthening Specialization Programs for Smart Pipelining

• Leveraging internal staff for future pipelines
• Developing training courses for specialty areas 
• Nurturing highly engaged performers and help retention!

To lead this session, contact McKenzie Warren at or 646-200-7484.

4:10 pm - 4:30 pm Building Sustainable and Compelling Employee Engagement & Rewards

HR veterans know that competitive compensation is only the beginning of ensuring your talent doesn’t get restless. As the labor marketplace gets more competitive, how can you:

• Take advantage of employee demographics data to know what is pertinent to your populace?
• Rethink employee engagement as opportunities for mentorship and development?
• Value both physical and mental well-being?

To lead this session, contact McKenzie Warren at or 646-200-7484.

4:30 pm - 5:00 pm Case Study Interactive: Predicative Analytics in Workforce Planning

Daniel Enright - Director, Talent Analytics, Parkland Health & Hospital System
When Parkland Health wanted to re-strategize lab technician recruitment, Talent Acquisition approached Daniel Enright’s team to inform a more proactive recruitment strategy. Daniel and his team worked to:

• Include current lab techs in the predictive model they were developing
• Include comprehensive data across an 18 month timeline
• Using institutional knowledge for holistic analytical solutions
• Decrease vacancy rate from 6.4% to 2.1%

After sharing Parkland’s story, Daniel will open up last 10 minutes of the session for audience discussion.


Daniel Enright

Director, Talent Analytics
Parkland Health & Hospital System

4:30 pm - 5:00 pm Case Study Interactive: Better Conversations Make for Better Performance

Judy Zola - Director, Learning & Development, Boston Children’s Hospital
At Boston Children's Hospital, Judy Zola and her team have been working on the Sure People project with the goal of:

• Improving employee development and assessment
• Informing managers better for the conversations they have with their team members
• Tying engagement responses to performance development 
• Making employees feel they are being cared for 

After her 20 minute case study presentation, Judy will open up the session for 10 minute group discussion.


Judy Zola

Director, Learning & Development
Boston Children’s Hospital

5:00 pm - 5:00 pm End of HR Healthcare 2019