HR Healthcare 2020

December 01 - 02, 2020

Hyatt Regency Austin, TX

Day One: A People Strategy that Drives Patient Experience Excellence

7:00 am - 8:00 am Breakfast & Registration

8:00 am - 8:15 am Welcome Remarks & Ice Breaker

Zainab Hayat, Program Director at HR Healthcare 2020, a WBR event

Zainab Hayat

Program Director
HR Healthcare 2020, a WBR event

8:15 am - 8:30 am Chairperson’s Opening Address

Myra Norton, President & Chief Operating Officer at Arena

Myra Norton

President & Chief Operating Officer

Patient-centric care is the presumed mantra of every health care provider, but the reality is that patients - and now the behemoth companies who employ them - are driving a new wave of healthcare where transparency, accessibility, and digital innovation meet to for true patientcare excellence. Facing dangerously low talent resources, healthcare providers are more pressured than ever to empower their current workforce and attract the best of a diverse talent pool to their organization in order to survive and thrive in an ever-changing industry.

Dee Anna Smith, CEO of Sarah Cannon, the cancer institute of HCA Healthcare, and Virginia Rose-Harris, Chief Administrative Officer for the Margot Perot Center at Texas Health Resources (recognized by Forbes as a best employer for diversity) sit down with the CEO of Texas Women's Foundation, Roslyn Dawson Thompson, to discuss their organizational priorities and the strength workforce empowerment can bring, including: 
• The positive force of a diverse and inclusive workplace in driving organizational success
• How HR powers business needs through comprehensive people strategy 
• Changes in patient and workforce needs that require rethinking leadership and people management

Dee Anna Smith, CEO at Sarah Cannon, the cancer center of HCA Healthcare

Dee Anna Smith

Sarah Cannon, the cancer center of HCA Healthcare

Virginia Rose-Harris, Chief Administrative Officer at Margot Perot Center, Texas Health Resources

Virginia Rose-Harris

Chief Administrative Officer
Margot Perot Center, Texas Health Resources

Roslyn Dawson Thompson, CEO at Texas Women’s Foundation

Roslyn Dawson Thompson

Texas Women’s Foundation

8:50 am - 9:10 am Fire-Side chat: A "People-First" Lens to People Analytics for an Elevated Employee Experience in a Digitizing World

According to the Harvard Business Review, employee experience was a top three priority for businesses in 2019. As healthcare providers especially are always looking to upgrade patient experience, people leaders have become increasingly conscious of the need to make similar changes in employee experience as well.
As CHRO of Stanford Health Care, David Jones' first priority is building and sustaining a people strategy that attracts, engages, and builds talent that the health system needs to achieve its overall vision. As such, David is responsible for ensuring a first-in-class employee experience so that caregivers in turn provide first-in class experiences to their patients. David and his team are focused on constant improvement of HR services and technology within the digital world that helps drive overall efficiency and measurable results in patient care, business value, and employee engagement.  David will share the journey Stanford Health Care has taken and how the organization found success with a “people-first” mindset, including:
• Using data to inform your HR strategy and to gain a deeper understanding of your workforce 
• Providing context and narrative to the data you are tracking to gain leadership alignment and buy-in
• Redesigning your employee engagement approach to be more data-driven, UX friendly, and agile

David Jones, CHRO at Stanford HealthCare

David Jones

Stanford HealthCare

With healthcare facing continuous transformation, shrinking talent pools, and a growing patient population, future staffing needs are ever-present in the minds of hospital HR leaders across the country. Our panelists will discuss:
• Innovations in pipelining quality talent
• Identify and develop talent for gaps in succession planning
• Strengthening internal recruiting and leadership development programming
Tomya Watt, VP, Talent Acquisition at Memorial Sloan-Kettering

Tomya Watt

VP, Talent Acquisition
Memorial Sloan-Kettering

Ian Barrett, VP, HR at BJC Healthcare

Ian Barrett

BJC Healthcare

Jerry Guinane, VP, HR at SwedishAmerican Health System

Jerry Guinane

SwedishAmerican Health System

Janene John, CHRO at Broward Health

Janene John

Broward Health

Mark Madden, EVP, Managing Principal at Cejka Search

Mark Madden

EVP, Managing Principal
Cejka Search

9:40 am - 10:20 am Morning Refreshment Break in the HR Hub

10:20 am - 10:40 am Keynote: Fostering a Culture of Innovation through an Engaged Workforce

Houston Methodist has focused its People strategy around building an environment of unparalleled safety, quality, service and innovation. Thomas Vernon VP of Talent & Experience leads system-wide talent and experience initiatives at the #1 Employer in the state of Texas alongside Preston Miller, HR Director of the US News Honor Roll Houston Methodist Hospital. They will share strategies, tactics, implementation tools and results associated with their journey to engage all 26,000 employees to foster a culture of innovation. Learn how they are:
• Transforming HR to achieve create an unparalleled employee and patient experience
• Utilizing their HR Strategic Innovation Center to leverage disruptive technology such as Bots, Intelligent Automation and Natural Language Processing to prepare for the workforce of the future…and the present
• Leveraging their workforce to foster a culture of innovation

Thomas Vernon, VP, Talent & Experience at Houston Methodist

Thomas Vernon

VP, Talent & Experience
Houston Methodist

Preston Miller, Director, HR at Houston Methodist Hospital

Preston Miller

Director, HR
Houston Methodist Hospital

10:40 am - 11:00 am Keynote: Registered Nurses: Diagnosing Job Search Behavior

Nationwide, hospitals and healthcare institutions are facing a critical shortage of nurses and top talent is in high demand. In light of this widening gap, learn how you can attract the right candidates for nursing roles, and, most importantly, learn what matters most to today’s nursing candidate.
Caroline Ferrarone, Head of Healthcare Insights at Indeed

Caroline Ferrarone

Head of Healthcare Insights

From labor shortage to attrition to upskilling – HR executives have a lot on their plates. The recent surge in HR technology, however, is here to help – where it’s with streamlining recruitment processes or providing powerful people analytics, or just taking over the tedious administrative items off your team’s plate. We will discuss:
• Emphasizing HR’s role as strategic as opposed to transactional
• Using technology and data to keep HR nimble 
• Earning leadership buy-in for best practice people strategies to drive the organization forward

Lisa Kraska, VP, HR, Talent Acquisition at Baylor Scott & White Health

Lisa Kraska

VP, HR, Talent Acquisition
Baylor Scott & White Health

Ayesha Khan, Executive Director, HR at Advocate Aurora Health

Ayesha Khan

Executive Director, HR
Advocate Aurora Health

Beverly Kravitz, Director, HR, Communications & Legal Affairs at Jewish General Hospital

Beverly Kravitz

Director, HR, Communications & Legal Affairs
Jewish General Hospital

Tom Tonkin, Senior Principal, Thought Leadership & Advisory Services at Cornerstone OnDemand

Tom Tonkin

Senior Principal, Thought Leadership & Advisory Services
Cornerstone OnDemand

11:30 am - 11:50 am Keynote: HR Compliance in the Year of Privacy: Using Technology to Reduce Risk and Increase Efficiency

• Improve efficiencies at the organized while safeguarding your information
• Adhere to medical retention policies
• Provide detailed reports on budgets, timelines, and savings

Steve Engdahl, Chief Product Officer at Access

Steve Engdahl

Chief Product Officer

11:50 am - 12:15 pm Fire-Side Chat: How HR & PX Can Work Together for Meaningful Patient Experiences

HR plays an important role in creating a differentiated experience, which takes everyone championing excellence to own every moment and opportunity to shine. At UnityPoint, Emily Porter oversees system-wide human resources functions and marketing and communications, prioritizing the connection between culture and brand in both team engagement and overall communications strategy. She will chat with us about how HR and PX teams at UnityPoint have closely collaborated to build personalized and differentiated experiences through:
• Supporting and engaging team members to create better experiences and higher quality outcomes for patients
• Nurturing leaders to be sensitive to team member needs and areas of development 
• Prioritizing team member well-being and patient care through system-wide initiatives 

Emily Porter, SVP, Talent & Marketing Communications Officer at UnityPoint Health

Emily Porter

SVP, Talent & Marketing Communications Officer
UnityPoint Health

12:15 pm - 1:20 pm Luncheon

Track A: Talent Acquisition

Track A

1:20 pm - 1:30 pm Track Chairperson’s Opening Remarks
To chair this track reach out to Charlie McNiff at or 646-200-7828.
Track B: Learning & Development

Track B

1:20 pm - 1:30 pm Track Chairperson’s Opening Remarks
To chair this track reach out to Charlie McNiff at or 646-200-7828.
Track C: People Analytics

Track C

1:20 pm - 1:30 pm Track Chairperson’s Opening Remarks
To chair this track reach out to Charlie McNiff at or 646-200-7828.

1:30 pm - 2:00 pm Case Study Interactive: Proactive Talent Acquisition: Using Machine Learning & AI to Your Competitive Advantage

Alen Brcic leads HR technology initiatives at Novant supporting close to 30,000 employees across the system's 15 medical centers and close to 700 outpatient centers. He is excited to be sharing the machine learning and artificial intelligence initiatives his team has taken on. Before opening the conversation up to the rest of the room, Alen will share how leveraging machine learning and AI:
• Improved Talent Acquisition operations and time-to-hire
• Elevated candidate experience to be more candid and prompt
• Provided data from candidates to better inform hiring decisions 

Alen Brcic, Director, HR Technology at Novant

Alen Brcic

Director, HR Technology

1:30 pm - 2:00 pm Case Study Interactive: Drilling Deeper in Talent Management through Blended Learning

Penn Medicine, the US News Honor Roll ranked organizer where Cindy Morgan is leading the HR function, is focused on taking talent management to the next level. In elevating the organization’s talent management strategy, Cindy aims for more effective change management and more meaningful patient experience through:
• Successfully bringing together live and online training
• Consolidating digital training on one UX friendly platform
• Offering development planning tools

Cindy Morgan, Interim CHRO at Penn Medicine

Cindy Morgan

Interim CHRO
Penn Medicine

1:30 pm - 2:00 pm Fire Side Chat: Know Your Engagement Data and Use it to Drive Performance

• Change the way they collect data
• Map mood and store performance on a live system
• Use the data practically to inform  retention and performance management strategies

2:00 pm - 2:30 pm Workshop: Creating a Consumer-Grade Candidate Experience

Today’s jobseekers want and expect to conduct their job search the same way they shop on Amazon, request a ride from Uber or book a room on AirBnB. That means user-friendly interfaces, timely responses, and control over their experience. In this session you’ll hear how leading healthcare organizations are assessing and updating their hiring process to attract and engage the kind of talent who will share the mission of their organization in delivering high-quality patient care.
• Understand the unique barriers the healthcare industry faces in delivering a positive candidate experience and how to overcome them 
• Discuss the bottom-line impact of your overall hiring experience on care delivery
• Learn proven strategies that improve key milestones in the candidate journey  
• Leave with a three step process for auditing your current candidate experience to uncover quick opportunities for improvement
Anne Bucher, SVP, Global Customer Experience at Cielo

Anne Bucher

SVP, Global Customer Experience

2:00 pm - 2:30 pm Workshop: The Importance of Purpose in Healthcare

Cultivating meaning and purpose in the workplace results in measurable, empirical business outcomes, including significant improvements in engagement, retention, and performance. In healthcare settings, purpose can protect against provider stress and burnout, and enhance health outcomes for patients. This session will provide a direct experience of how BetterUp uses coaching and learning science to help organizations and individuals foster a greater sense of purpose at work. Takeaways you will walk away with include how to:
• Understand the power of purpose, according to the latest research
• Identify obstacles and solutions for your organization
• Experience practices to your own sense of purpose, so you can authentically implement your new learning as a leader

Sarah Greenberg, Lead Coach & Program Design Lead at BetterUp

Sarah Greenberg

Lead Coach & Program Design Lead

2:00 pm - 2:30 pm Workshop: How to Create Employee Experiences that Improve Patient Satisfaction

In today’s world, the healthcare industry faces increasing challenges. This includes meeting consumer expectations with a workforce that’s constantly being asked to do more with less. As HR & People Analytics leaders in healthcare, it’s clear we must focus on human beings and increase our ability to adapt. Learn how to create experiences for your employees that set your organization up for success while meeting these challenges head-on.
Susan Haufe, Chief Industry Advisor, Healthcare at Qualtrics

Susan Haufe

Chief Industry Advisor, Healthcare

2:30 pm - 3:00 pm Workshop: Effective Employer Branding for Competitive Talent Attraction

• Understanding how to make your workplace an employer of choice in different markets
• Using different assessment models for candidate fit
• Using social recruitment to reach your target demographic

David Crawford, VP, Talent Acquisition at New York-Presbyterian

David Crawford

VP, Talent Acquisition
New York-Presbyterian

2:30 pm - 3:00 pm Fire-Side Chat: Cultivating Leaders through a Self-Growth Culture for Modern Patient Care

Gieselle Poveromo oversees patient and employee experience across Planned Parenthood's 600+ health centers nationwide. Currently, Gieselle is focused on leadership best practices for the modern healthcare provider. Gieselle will share how her team is:
• Building leadership competencies
• Providing an on-demand digital leadership toolkit
• Nurturing a culture of development

Gieselle Poveromo, National Experience Director at Planned Parenthood

Gieselle Poveromo

National Experience Director
Planned Parenthood

2:30 pm - 3:00 pm Workshop: Understand Your Data to Win Talent

• Understand where you are investing your budget and where you need to spend
• Pinpointing your competition in each market
• Benchmark your loyal, best performing employees to hire future employees
• Advertise for a healthy pipeline to attract the right talent in current workforce demographics

Lisa Kraska, VP, HR, Talent Acquisition at Baylor Scott & White Health

Lisa Kraska

VP, HR, Talent Acquisition
Baylor Scott & White Health

3:00 pm - 3:30 pm Workshop: Drive Digital Transformation through Strategic HR Initiatives

With HR leaders bearing the burden for driving people strategy in an ever-changing industry, it is imperative for leaders to be focused on strategy and leveraging technology that will drive their businesses forward. In this session we will discuss:
• Optimizing recruiting service delivery for an improved, expedited hiring process for all
• Revamping talent attraction to speak the needs of your business
• Gain clarity on your processes and offer visibility to decision makers

David Pumpelly, VP, Enterprise Talent Solutions at Avature

David Pumpelly

VP, Enterprise Talent Solutions

3:00 pm - 3:30 pm Workshop: Take Training to the Movies: Learning through Storytelling for the Modern Worker

With the prevalence of streaming video, the American worker is now able to easily access an abundance of incredibly engaging and high quality content. As businesses adapt to the most current delivery styles, is your organization rethinking learning and development? In this interactive session, we will walk through:
• Successfully using interactive online training to improve behavior and performance
• Effectively using technology to reinforce and/or replace in-person or classroom-style learning
• Creating compelling content that uses a proven effective instructional design methodology

Sharon Sloane, President & CEO at WILL Interactive

Sharon Sloane

President & CEO
WILL Interactive

Jovita Thomas-Williams, SVP, HR at Massachusetts General Hospital

Jovita Thomas-Williams

Massachusetts General Hospital

3:00 pm - 3:30 pm Private Boardroom

To lead this boardroom reach out to Charlie McNiff at or 646-200-7828.

3:30 pm - 4:10 pm Afternoon Refreshment Break in the HR Hub

Join 10-15 of your peers and the roundtable leader to share your challenges and brainstorm solutions in front of mind topics. One hour, two topics: Dedicate 30 minutes to one topic and then rotate to tackle another topic.

1. Building Resilient Work Cultures to Win and Retain Talent
Matt Tremmeglia, VP Customer Success, Achievers
2. Connecting HR & Compliance: Strategies and Best Practices that Drive Operational Results
Michael Rosen, Co-Founder, ProviderTrust
Donna Thiel, Chief Compliance Officer, ProviderTrust
3. Mitigating Risk & Streamlining Hiring
Vu Do, VP, Compliance, Precheck
4. Shifting to a Centralized & Data-Driven Recruitment Marketing Function
Caitlan Ruck, National Director, Recruitment Promotions & Sourcing Strategy, Ascension
Leah Daniels, SVP, Strategy, Appcast
5. Bringing Your HR Organization & Operating Model to Life 
Jerred Crosby, Partner, Scott Madden
Brad Cauthen, Director, Scott Madden
6. Developing Your Skilled Talent Pipeline
Guild Education
7. Improving Employee Engagement: Whose job is it anyway?
To lead a roundtable reach out to Charlie McNiff at or 646-200-7828.
Matt Tremmeglia, VP Customer Success at Achievers

Matt Tremmeglia

VP Customer Success

Michael Rosen, Co-Founder at ProviderTrust

Michael Rosen


Donna Thiel, Chief Compliance Officer at ProviderTrust

Donna Thiel

Chief Compliance Officer

Vu Do, VP, Compliance at Precheck

Vu Do

VP, Compliance

Caitlan Ruck, National Director, Recruitment Promotions & Sourcing Strategy at Ascension

Caitlan Ruck

National Director, Recruitment Promotions & Sourcing Strategy

Leah Daniels, SVP, Strategy at Appcast

Leah Daniels

SVP, Strategy

Jerred Crosby, Partner at Scott Madden

Jerred Crosby

Scott Madden

Brad Cauthen, Director at Scott Madden

Brad Cauthen

Scott Madden

4:10 pm - 5:10 pm Vendor-Only Boardroom: On the Flip Side: What HR is Really Thinking

Queenie Plater, formerly VP HR at Johns Hopkins Medicine

Queenie Plater

formerly VP HR
Johns Hopkins Medicine

5:10 pm - 5:30 pm Keynote: Shaping a Culture Where People Do More than Make a Living

Tracy Kofski, VP, Total Rewards at KinderCare

Tracy Kofski

VP, Total Rewards

Our panelists on this session have freshly emerged from merger and/or acquisition activity and are here to tell you all! After the panel’s opening remarks, the moderator will invite audience members to submit questions on the app for the panel – and the rest of the room!
Darrick Paul, CHRO at Medical University of South Carolina Health

Darrick Paul

Medical University of South Carolina Health

Pierre Monice, SVP, CHRO, Midwest at Trinity Health

Pierre Monice

SVP, CHRO, Midwest
Trinity Health

David Gill, Associate Vice President, Employee Experience at Northwell Health

David Gill

Associate Vice President, Employee Experience
Northwell Health

Jerri Irby, VP, HR at Wake Forest Baptist Health

Jerri Irby

Wake Forest Baptist Health

6:00 pm - 7:00 pm Musical Evening Cocktail Reception

After a content filled day, relax with a cocktail and live music with your new friends!

7:00 pm - 7:00 pm End of Day One