HR Healthcare 2018

August 14-August 15, 2018

Rancho Bernardo Inn, San Diego, CA

Contact Us: 1.888.482.6012

Wednesday, August 15, 2018 | Day Two: Engaging & Nurturing Talent for a Powerful Workforce

7:30 AM - 8:30 AM Breakfast & Registration

8:30 AM - 8:35 AM Welcome Remarks

8:35 AM - 8:50 AM Chairperson’s Opening Address

8:50 AM - 9:15 AM Keynote: Building a Best Practice Teammate Experience

Jon Joffe, Senior Vice President, Human Resources, Atrium Health
In this session you will learn how Atrium Health builds culture through branded teammate experiences leading to a national reputation as a Best Place to Work. With focused analytics and using data to drive decisions, Atrium Health uses storytelling and cutting edge communication tools to help teammates connect how their work impacts their fellow teammates, the community, and patients.

Jon Joffe

Senior Vice President, Human Resources
Atrium Health

9:15 AM - 9:40 AM Keynote: Looking Inward: Reshaping the Employee Experience through Connectivity

Lynn Bruchhof, Senior Vice President, Chief People Officer, SSM Health
Lynn and Becki’s team has been focused on turning some of their candidate facing technologies inward and introducing other mobile platforms to help enhance the employee experience at SSM Health. They will be discussing some of their new initiatives, including:

  • Implementation of a workplace culture platform
  • Involving employees in people practice reviews through live chat and more formal people practice councils
  • Ensuring that the employee voice is part of every change initiative from initial concept through roll out

Lynn Bruchhof

Senior Vice President, Chief People Officer
SSM Health
  • Understanding your organization’s best selling points in attracting and retaining talent
  • Leveraging effective feedback and survey tools to hear what your employees value
  • Incorporating people analytics to understand your workforce

Dr. Christal Morris

Vice President, Human Resources, Talent Management & HR Compliance
UPMC

Joey Nordmark

Managing Director, Institutional Retirement
TIAA

10:10 AM - 10:15 AM Takeaway: How are you ensuring your employees feel the drive to innovate?

10:15 AM - 10:30 AM Morning Refreshment Break in the HR Hub

10:30 AM - 10:50 AM Keynote: Disrupting the Engagement Survey Process

Matt Gosney, Vice President, Organizational Development, UC Health
In the past year Matt Gosney and his team at UC Health have rolled out a new engagement survey process that not only has yielded better results, but has made regular touchpoints with employees a breeze. Matt will discuss what he finds is key to effective surveying, including:

  • Accessible, quick surveys that are mobile friendly
  • Ensuring leaders respond and do something about survey results
  • Resurveying employees to ensure they are satisfied with leadership actions

Matt Gosney

Vice President, Organizational Development
UC Health

10:50 AM - 11:10 AM Keynote: Data Makes for Compelling Storytelling: Using HR Analyses as a Narrative to Drive Business Decisions

  • Understand what you are tracking and why
  • Consolidating data to build context around your strategy
  • Make it understandable to your management and employees

11:10 AM - 11:40 AM Fire-Side Chat: The Patient & Staff Win-Win: Partnering Patient Experience & Employee Development

Tim Dutton, Vice President, Human Resources, Kettering Health Network Julie Vincent, Chief Nursing Officer, Kettering Health Network
With the increased urgency of improving patient satisfaction, one of the many business leaders HR has started partnering more with is the head of Patient Experience. Julie Vincent, CNO at Kettering Health Network, joins her HR counterpart Tim Dutton to share their cornerstone efforts to communicate, collaborate, and recognize by:

  • Nurturing culture with the understanding that quality patient experiences come from highly engaged employees
  • Onboarding new hires effectively and conducting exit interviews with departing employees
  • Focusing on lessons learned from engagement surveys to improve employee experience

Tim Dutton

Tim Dutton

Vice President, Human Resources
Kettering Health Network

Julie Vincent

Chief Nursing Officer
Kettering Health Network

11:40 AM - 12:00 PM Keynote: Are You Looking into the Future of Work & People?

As digital innovation rapidly transforms retail and the workplace and millennials start dominating the workforce, HR managers need to be prepared for the future of work and employee relationships.

  • Thinking about flexibility in terms of work styles and remote work
  • Changes in workplace culture to embrace technological innovation
  • Leveraging technological innovation to connect and develop employees

12:00 PM - 12:20 PM Keynote: Roadmap to Proactive Talent Acquisition: Turning Recruitment into an Experience & Tech Driven Function

It’s no news that talent acquisition in Healthcare seriously needs to step up its game. With shrinking talent pools, a competitive market, and ever new technologies emerging, healthcare talent acquisition executives need to be on the offensive. Sebastien will talk through:

  • Improving the candidate experience
  • Turn recruitment into a sales profile that is high functioning and tech driven
  • Evolve marketing and employment branding for your talent acquisition function

12:20 PM - 12:25 PM Takeaway: What have you done to win buy in for out of the box HR solutions?

12:25 PM - 1:25 PM Luncheon

Track A: Workforce & Succession Planning

1:25 PM - 2:05 PM Case Study Interactive: Can You See 2025? Building a Bulletproof Strategic Workforce Plan

Eric Humphrey, Senior Vice President & Chief Human Resources Officer, Froedtert Health
  • Understanding future demographics and how they affect your patient and workforce populations
  • Developing more robust and meaningful learning
  • Working with education partners to prepare their students for future workforce capabilities

Eric Humphrey

Eric Humphrey

Senior Vice President & Chief Human Resources Officer
Froedtert Health

Track B: Employee Engagement & Communication

1:25 PM - 2:05 PM Case Study Interactive: Engaging Physicians: Increasing Trust, Strengthening Culture, & Building Resilience

Mike Michetti, Executive Director, Professional Staff Affairs, Cleveland Clinic
Mike Michetti and his team at Cleveland Clinic have been hard at work on the perennial challenge of engaging physicians. In this case study, Mike will share what how he and his team are tackling the issue before opening it up to the audience for discussion.

Mike Michetti

Executive Director, Professional Staff Affairs
Cleveland Clinic
Invitation-only; practitioner-only: two afternoons of peer-led discussions for senior healthcare people strategists going beyond just organizational needs. Contact program director Zainab Hayat for inquiries regarding invitations.

HR Innovators Network

1:25 PM - 2:05 PM Session 4: Sustainable Consumerism for Healthcare Environments

Ovell Barbee, Senior Vice President, Human Resources, Spectrum Health System

Ovell Barbee

Ovell Barbee

Senior Vice President, Human Resources
Spectrum Health System

Track A: Workforce & Succession Planning

2:05 PM - 2:45 PM Ready for the Future: Assessing Skill Gaps & Building Pipeline for Leadership Roles

With aging populations, shrinking talent pools, and growing healthcare needs how do we ensure we are competently filling the fast approaching gaps patient needs? Work through mapping a data driven, assessment based succession plan - and make sure you can use it!

This workshop will address:

  • Using data to identify & plan for leadership gaps
  • Identifying criteria to assess potential candidates and measure readiness
  • Market succession plan adoption for executive buy-in

Track B: Employee Engagement & Communication

2:05 PM - 2:45 PM Building Sustainable and Compelling Employee Engagement & Rewards

HR veterans know that competitive compensation is only the beginning of ensuring your talent doesn’t get restless. As the labor marketplace gets more competitive, how can you:

  • Take advantage of employee demographics data to know what is pertinent to your populace?
  • Rethink employee engagement as opportunities for mentorship and development?
  • Value both physical and mental well-being?

HR Innovators Network

2:05 PM - 2:45 PM Session 5: Winning Comp & Ben for the Generation that Wants More than Money in a Tough Labor Market

Track A: Workforce & Succession Planning

2:45 PM - 3:25 PM Workshop: Talent Management for Nursing Workforce

Christine Cress, Director, Nurse Workforce & Leadership Development, Sutter Health
  • Leveraging internal staff for future pipelines
  • Reducing organizational spend for contract labor
  • Nurturing highly engaged nurses – and help retention!

Christine Cress

Director, Nurse Workforce & Leadership Development
Sutter Health

Track B: Employee Engagement & Communication

2:45 PM - 3:25 PM Case Study Interactive: Inclusion First: Developing a Compelling Diverse Employee Value Proposition

Elena Olson, Executive Director, Center for Diversity & Inclusion, Massachusetts General Hospital
  • Focus on inclusion and getting buy-in from current employees for D&I strategy
  • Listen to employees to drive changes for a more progressive business
  • Rethink rewards for different talent pools

Elena Olson

Executive Director, Center for Diversity & Inclusion
Massachusetts General Hospital

HR Innovators Network

2:45 PM - 3:25 PM Session 6: Building the People Process Technology Roadmap

3:25 PM - 3:55 PM Afternoon Refreshment Break in the HR Hub

Working groups consist of 15-20 people collaborating to identify 2-3 specific actionable takeaways.

1. What Makes the Effective HR Business Partner?
Barbara Ohm, AVP, HR, Intermountain Healthcare

2. Patient Experience & Communication Service Excellence Program
Monica Salama, Administrative Director, Patient Experiences & Communications, MD Anderson

3. Physician Burnout
Zelda van Loggerenberg, Senior Director, Learning & Organization Development, McKesson Specialty Health

4. Recognition: Say What You Mean & Mean What You Say
Karmen Fittes, Executive Director, Talent & Rewards, UC Davis

5. Talent Acquisition Centralization & Realignment
Elaine Peters, Executive Director, Talent, MemorialCare

6. Educating Your Teams for Social Recruiting
Hillary Kessler, Recruiter II, Nationwide Children’s Hospital

Barbara Ohm

Associate Vice President, Human Resources
Intermountain Healthcare

Monica Salama

Administrative Director, Patient Experiences & Communications
MD Anderson

Zelda van Loggerenberg

Senior Director, Learning & Organization Development
McKesson Specialty Health

Karmen Fittes

Executive Director, Talent & Rewards
UC Davis

Elaine Peters

Executive Director, Talent
MemorialCare

Hillary Kessler

Recruiter II
Nationwide Children's Hospital

4:30 PM - 5:00 PM Guest Keynote

5:00 PM - 5:00 PM End of HR Healthcare 2018