June 23 - 24, 2020
Hyatt Regency Austin, TX
Past Speakers (2018)
Vice President & Chief Administrative Officer, Office for Diversity & Inclusion
Mount Sinai Health System
Ms. Pamela Abner has more than twenty years of comprehensive senior human resources experience in a multi-site health care system overseeing and leading benefits, pension, recruitment, compensation employee relations, human resource systems and diversity management. In the capacity of benefits executive at the former Continuum Health Partners, she was successful in managing the organization’s employee wellness and population health initiative to significantly and consistently reduce benefit plan expenses. She has expanded her management skills and enhanced her focus over the past twelve years, to provide executive diversity leadership both in a managerial and consulting capacity to establish diversity, inclusion and equity as core organizational values.
In her current role as Vice President and Chief Administrative Officer Diversity and Inclusion for the Mount Sinai Health System (comprised of the Icahn School of Medicine and seven New York City hospitals), Ms. Abner is primarily responsible for system-wide administrative, fiscal, policy, and practice related management activities to sustain diversity, inclusion and equity. She consults and collaborates with hospital and school leadership, faculty and staff to provide expertise in best practices, conduct integrative work and set the strategic, innovative and programmatic agenda for diversity, inclusion and equity across all business lines. Ms. Abner strives to ultimately develop, advance and guide initiatives to create an inclusive environment for the workforce (faculty, staff), workplace (students, patients) and marketplace (suppliers, providers).
With regard to notable accomplishments, Ms. Abner’s thought-leadership ability and strategic management guidance was fundamental to Mount Sinai Health System attaining national ranking among the DiversityInc Top Hospital Systems for four consecutive years; in 2017, Mount Sinai Health System ranked #1 in the nation. Among her distinctions, in 2017, the Tri-State Diversity Council named Ms. Abner among the Most Powerful and Influential Women recognizing her many contributions as a diversity and inclusion leader.
Senior Vice President, Human Resources
Spectrum Health System
Director, Nurse Workforce & Leadership Development
Christine Cress is a director of a highly productive, highly positive talent management function for the largest clinical workforce at Sutter Health, based in Northern California. A skilled executive coach and Stanford-trained facilitator, Christine has led inter-disciplinary teams to create functions and company programs where they did not exist before. She has been named honorary nurse by her nurse executive colleagues and is a strategic business partner generating results that require no marketing spin. Once naturally brunette, Christine is surprisingly humorous on occasion and blends mind, heart, and business to her practice as a healthcare leader. She brings to you the insights of 18 years in healthcare, --partnering with finance, supply chain, clinicians, and HR to serve those who take care of our patients.
SVP & Chief Human Potential Officer
MultiCare Health System
Kevin B. Dull joined MultiCare Health System in 2015. MultiCare Health System has over 15,000 employees serving over one million customers across Puget Sound and Eastern Washington. Kevin previously worked at Kaiser Permanente Northwest, where most recently he served as Vice President, Human Resources. His other roles with Kaiser Permanente included Regional HR Executive/Organizational Performance Leader and Director of Employee and Labor Relations. Kevin holds a Master in Business Administration and Juris Doctor from Willamette University. Kevin volunteers as the chair-elect for the Tacoma-Pierce County Chamber of Commerce and as an American Heart Walk Captain. For more information, see: https://www.linkedin.com/in/dull01
SVP & CHRO
Kettering Health Network
Executive Director, Talent & Rewards
Karmen leads the Talent & Rewards portfolio at UC Davis, whose purpose is to create a holistic, recruitment-to-retirement employee experience that is both positive and productive.
Prior to joining UC Davis in 2016, Karmen Fittes was the Director of Organizational Effectiveness with Alberta Health Services; focusing on engagement, change management and learning. Karmen’s career in human resources spans 20+ years, and she has held senior leadership positions in varied and interesting locations ranging from universities to casinos to hospitals to potash mines.
Karmen is experienced in promoting large-scale organizational excellence through an integrated approach to effectiveness. She holds a Masters of Business Administration, a Six Sigma Black Belt, and designations as a Certified Employee Benefits Specialist and a Master Trainer, Prosci Change Management.
In summary, Karmen works hard on growing engagement from the grassroots and creating workplaces where people want to come to work!
Chief Human Resources Officer
Wayne Frangesch serves as the Chief Human Resources Officer for UW Health, headquartered in Madison, Wisconsin, where he plays a key role in the overall administration, coordination, and evaluation of the Human Resources team. The HR department’s mission is to develop strategies and initiatives that recruit, retain, recognize and reward excellent employees and physicians as they strive to deliver compassionate care and provide excellent clinical quality to all who need to visit our clinics and hospitals.
Wayne began his career with UW Health in April 2017, and has responsibility for the areas including Recruitment and Retention, HR Information Systems and Service Delivery, Learning & Development, Compensation and Benefits, Employee Relations and Recognition, Performance Management, Employee Wellness and Employee Health Services.
Wayne has over 20 years of healthcare industry specific HR experience, prior to UW Health he served as the Senior Vice-President of Human Resources for Wheaton Franciscan Healthcare.
Wayne holds a Bachelor’s of Business and Administration and Master’s degrees from the University of Wisconsin-Milwaukee.
Associate Vice President, Employee Experience
Vice President, Organizational Development
Dr. Matthew Gosney is the Vice-President of Organizational Development and Learning Services for UCHealth, a 20,000 employee academic healthcare system headquartered in the Denver Metro area. In this role, Dr. Gosney provides executive leadership and oversight for all talent management and organizational development initiatives, including; performance management, succession planning, leadership development, executive coaching, onboarding, HR analytics, employee engagement and retention, and diversity and inclusion. Dr. Gosney is also a published author, serving as the lead author of “The History of Human Resource Development: Understanding the Unexplored Philosophies, Theories, and Methodologies” and co-editor and contributing author of “Bridging the Scholar-Practitioner Gap in Human Resource Development.” He resides in Parker, Colorado with his wife and two boys.
VP, Associate & Labor Relations
Andre Harrison, Vice President, Associate & Labor Relations, Amita Health and Presence Health. Andre has previously held Human Resources and Labor Relations leadership roles with John Deere, Chrysler, and Ford Motors. Andre also practiced labor and employment law with Littler in San Jose, California. He has a background in law enforcement, having served as an Illinois State Trooper and in the U.S. Army Military Police. In his current role, Andre and his team’s primary focus has been on the smooth integration of the two healthcare systems, compliance with the System’s eight collective bargaining agreements, and maintaining a union-free, positive employer environment for the system’s more than 30,000 associates providing excellent care and service to patients at Amita’s 16 hospitals.
Senior Vice President & Chief Human Resources Officer
Vice President, Human Resources
MedStar Medical Group
Nationwide Children's Hospital
Hillary Kessler is a Talent Acquisition Social Media Consultant at Nationwide Children’s in Columbus, Ohio. In this role, Ms. Kessler oversees the employment branding and social recruitment strategy. She also assists the with the design of Employee Resource Groups recruitment initiatives that drive Employee Referrals to Nationwide Children’s. Nationwide Children's, with 1,100 medical staff and more than 12,000 hospital staff, has experienced rapid growth during Ms. Kessler’s tenure. Throughout this growth, she has successfully implemented social recruitment strategies to reduce the time to hire top talent, improve recruitment visibility and employment branding.
VP, Learning & Organizational Development
Rebecca Schmale, PhD, joined Atrium Health in May, 2016 to lead Learning & Organizational Development. She is responsible for leadership development, talent management, performance management, succession planning, career and executive coaching, instructional design, change management, and learning technologies. Prior to this role, Dr. Schmale was Chief Learning Officer at Froedtert Health System and the Medical College of Wisconsin, Chief of Learning at the University of Virginia Health System, and System VP, Chief Learning Officer at OhioHealth. She currently serves on the i4cp Chief Learning and Talent Officer Board and Queens University Master of Science in Organizational Development Advisory Board, and University of Dayton Education and Health Sciences Advisory Board.
Dr. Schmale has also held global HR positions at Panasonic, Eaton and Limited Brands. She has presented at numerous national conferences and has taught both graduate and undergraduate courses at several colleges and universities including Queens University, The Ohio State University, University of Dayton, University of Wisconsin and in a medium security prison.
Rebecca earned a doctorate from the University of Dayton, MS from Wright State University and BS from Indiana University. She has also completed several executive leadership programs around the world.
Vice President, Talent Acquisition
Providence St. Joseph Health
Carol Kubeldis is the VP of Talent Acquisition for Providence St. Joseph Health, the third largest non-profit health system in the nation, comprised of a diverse family of organizations and driven by a belief that health care is a human right. Carol’s twenty plus years of health care experience comprises a continued focus on impacting the quality of patient care and improving the health of our communities. She leads an award winning Talent Acquisition team which brings top talent into the organization across 7 western states.
She joined the company in 1997 and has led talent acquisition integrations, large technology implementations, and recruitment model advancements. Carol continues to collaborate with healthcare leaders and focus on innovative recruitment strategies for a workforce of over 111,000 caregivers.
With a bachelor’s of science in nursing from Oregon Health Sciences University she started her career as an RN providing direct patient care, later managing a surgical unit and an inpatient Emotional Care unit. Her nursing career also included working as a clinical instructor and the Washington State Nurses Association.
Regional Vice President, Human Performance, Southern Region
Vice President, Human Resources, Talent Management & HR Compliance
Christal Morris is the Vice President of Human Resources for University of Pittsburgh Medical Center and is responsible for the International, Corporate and Enterprise divisions, as well as Talent Management and HR Compliance across UPMC’s 80,000 employees. She leads a team of 50 and uses her servant leadership style to bring the “Human” back into Human Resources.
Prior to this role, she served as Global Head of Inclusion, Diversity and Talent for Willis Towers Watson, based out of Atlanta, GA. Christal was responsible for developing and implementing inclusion and diversity efforts for over 40,000 associates located in more than 120 countries. Her portfolio included broadening leadership accountability for diversity through targeted visible leadership commitment; enhancing the focus on a global mindset through the delivery of diversity and inclusion courses to address Unconscious Bias and cross-cultural competence, as well as work-life flexibility programs.
Christal has extensive knowledge and experience in both M&A work and developing professional development programs for large organizations. Prior to Willis Towers Watson, she was Director of Diversity for Ernst & Young, Regional Director of Talent, HR and Diversity for Time Warner Cable, Director of Recruitment and Training for Ascent Media; and a leading professional with Intel’s University Merger & Acquisitions team. She has also owned and operated a leadership and diversity consulting practice for several years.
Associate Vice President, Human Resources
Barbara Ohm joined Intermountain Healthcare in 2005. She assumed the role of AVP in Human Resources in 2017. In that role, she is responsible for leadership of Diversity, Equity, and Inclusion, Human Resource Business Partners, and Learning & Development. For the past year, Barbara has lead the development or new HR functions such as DE&I, and the transformation of the HRBP and L&D functions. She has also played a key role in the overall organizational transformation of Intermountain Healthcare to a new value-based model.
Previously, she worked as administrator of Intermountain TOSH – The Orthopedic Specialty Hospital and as operations officer at Intermountain Medical Center. From 1992 – 2005, Barbara worked at the University of New Mexico Health Sciences Center in Albuquerque, NM. At UNM, she served as executive director of a pediatric rehab/specialty hospital for five years, and held several leadership and staff positions in quality and outcomes management as well as in learning and development.
Barbara earned a BA in Psychology and a Master’s of Business Administration with a concentration in Human Resource Management from the University of New Mexico after transferring from the University of Cologne in Germany. She was born and raised in Bonn, Germany.
Executive Director, Center for Diversity & Inclusion
Massachusetts General Hospital
Elena Olson is the Executive Director of the Center for Diversity and Inclusion at Massachusetts General Hospital (“CDI”). Under her leadership the CDI has evolved into a full service central resource, which works closely with hospital and Harvard Medical School leadership, as well as clinical and research departments at Mass General. The goal of CDI is to help create a more diverse, inclusive and respectful environment at MGH, by advancing the careers of physicians, researchers, and trainees who are underrepresented in medicine, and enhancing the cultural competency of the hospital workforce. Ms. Olson practiced as a civil and commercial litigator in San Francisco and Boston before joining CDI. She received her BA in International Affairs with a minor in Biology from Goucher College in 1987. After working as a paralegal and legal language interpreter in Washington, DC for two years, she received her JD degree from Santa Clara University School of Law, California in 1992, with an emphasis on Human Rights. In 1991, she also received a Certificate from the International Institute for Human Rights in Strasbourg, France. Her family is originally from Buenos Aires, Argentina, where Ms. Olson was born and raised. Ms. Olson, who is trilingual in English, Spanish, and French, has been involved in numerous initiatives with the underrepresented communities where she has lived. She is interested in topics of social justice and equity, especially in education and healthcare, and has designed curricula and facilitates trainings in cross-cultural teamwork and communication for the health care workforce.
Ms. Olson currently serves on various hospital-wide committees and boards that involve workforce development, diversity and inclusion, and health equity, including: the Advisory Councils for the Center for Faculty Development and Office for Women’s Careers; Executive Committee on Research; Executive Committee on Community Health (ECOCH); and Diversity Committee. She has helped lead MGH hospital-wide strategic planning efforts focused on diversity and inclusion, community health/social determinants of health, as well as workforce recruitment, engagement and education. She also co-leads the newly formed ECOCH Race Equity subcommittee, and leads the departmental diversity leaders group, which brings diversity leaders from across departments together to share best practices. Additionally, she serves on the Partners Healthcare Steering Committee that plans an annual summit on diversity and inclusion across multiple Partners hospitals.
SVP & CHRO
Andy Ortiz is Senior Vice President & Chief Human Resources Officer at Cedars-Sinai, where he is responsible for the strategy and implementation of system-wide HR policies and programs. His work in developing a talent-driven culture helps balance enterprise growth initiatives and operational efficiencies to ensure that Cedars-Sinai remains a world-class health organization in a rapidly changing healthcare environment. Reporting to the CEO, Mr. Ortiz serves as a trusted advisor to colleagues on the executive team, ensuring that policies and programs align with Cedars-Sinai mission, vision and goals.
Mr. Ortiz joined Cedars-Sinai, after serving as senior vice president at Health Net, Inc. during its merger with Centene Corporation, having previously worked for the company as vice president, Talent Management and Leadership Development. As senior vice president, Organization Effectiveness, and chief people officer for Health Net, he was responsible for strategy, policy development and administration of all aspects of human resources, including compensation, benefits, performance evaluation and rewards, staffing, equal employment and diversity, leadership and talent development, organization effectiveness and change management.
Mr. Ortiz earned a Master of Arts in Organizational Leadership from Woodbury University and a Bachelor of Arts in Speech Communication from California State University, Fullerton. He is a certified executive coach from the Hudson Institute of Coaching and a member of the International Coaching Federation. Mr. Ortiz serves on the board of directors of The Point Foundation and on the Southern California Advisory Board of The Hispanic Scholarship Fund.
Cedars-Sinai is one of the largest nonprofit academic medical centers in the United States with 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Clinical programs range from primary care for preventing, diagnosing and treating common conditions to specialized treatments for rare, complex and advanced illnesses. In addition, Cedars-Sinai serves the community through its world-class Medical Network.
Executive Director, Talent
A passion for talent management and leading amazing talent teams! As Executive Director of Talent Management for the MemorialCare Health System, Elaine leads the efforts to bring in top talent for the 5 hospital system which is comprised of Saddleback Memorial, Orange Coast Memorial, Long Beach Memorial, Miller Childrens Hospital and Community Hospital of Long Beach, as well as The MemorialCare Medical Foundation.
Prior to joining MemorialCare, Elaine held the position of Director for Systemwide Talent Acquisition & Executive Search for the University of California system. Consulting and working with leaders across the 10 campuses and 5 medical center system, she developed and implemented best talent practices to recruit and increase engagement for the organization while also leading the executive recruitment area.
Creating positive experiences for people as they are brought into the organization and keeping talented employees engaged is Elaine’s passion. She serves as an advisor to clients, helping set the strategic direction for effective talent needs.
She holds an MBA in Organizational Development from Chapman University and a Bachelor’s degree in Human Resources Management from Geneva University in Pennsylvania.
Director, Nursing Recruitment
Shawn Ray is currently the BJC HealthCare System Director of Talent Acquisition for Nursing. She is an RN and spent over 30 years in Patient Care Services at Barnes-Jewish Hospital in various nursing leadership roles including patient care manager, educator, researcher, retention specialist as well as staff nurse before moving over to human resources. Shawn spent the last 8 years as an HR Director in roles including talent acquisition, employee relations and organizational effectiveness.
BJC HealthCare is comprised of 22 hospitals and health services organizations based in St. Louis, Missouri with locations throughout mid and eastern Missouri and southern Illinois. Barnes-Jewish Hospital is the flagship academic medical center of BJC HealthCare.
Chief Human Resources Officer
Brenda is the Chief Human Resources Officer for University of California Davis Health and Campus. She is a ‘solutions focused’ business and human resources strategist with 35+ years’ experience in senior leadership roles in health care, higher education and large corporate organizations. While working in Canada and the USA, she has led large scale change, mergers and acquisitions within public and private sector employers in healthcare, education, government, industry, agriculture and oil and gas. She is a skilled senior leader, strategist and facilitator in strategy development, operations, talent management, leadership, change management and high-profile relationship management. She has coached Boards, Senior Executives and business leaders through large scale change and transition. She mentors new and emerging business leaders in their roles, encouraging constructive relationships, synergy and innovation in individuals and teams at all levels.
Brenda embraces lifelong learning as her foundation for success. She holds a B. Admin, MBA, Prosci Change Management Certification, Certified Professional Human Resources, Certified Management Consultant & Certified Health Executive Professional Designations, along with many certifications in the fields of Return on Investment, ColourSpectrums™, Achieve Global, LEAN methodologies, health care and facilitation techniques.
Director, Talent Acquisition
Planned Parenthood of the Pacific Southwest
Laura Rotter is the Director of Talent Acquisition for Planned Parenthood of the Pacific Southwest (PPPSW). Laura is passionate about leading the talent acquisition efforts at PPPSW with an entrepreneurial spirit and is always looking for new ways to share Planned Parenthood’s employer value proposition (EVP). She has capitalized on the EVP by continually going back to the brand architecture to address current hiring challenges. Laura holds a BS degree in business management and women’s studies from San Diego State University.
Administrative Director, Patient Experiences & Communications
Monica is focused on Patient Experience and communication at MD Anderson Cancer Center through her roles as an Administrative Director within the Division of Diagnostic Imaging (DI) and a member of the core team within HR rolling out Service Excellence to the institution. Her passion for Service Excellence began in 2006 at Emory University in Atlanta, GA where Monica led teams to develop a departmental orientation, Radiology Leadership Academy and a Service Excellence Institute. In 2013, Monica joined MD Anderson and began by implementing a communication framework for the Division of Diagnostic Imaging. With an understanding of the structure and culture at MD Anderson, she took the lead of the DI Patient Experience Committee and held workshops to engage the division in redeveloping and shaping the service excellence core curriculum. Service Excellence was launched in June of 2015 as a pilot in DI with a positive response and recognizable shift in patient experience scores. In May of 2016, Monica’s knowledge was formally recognized externally when she earned the designation as a Certified Patient Experience Professional (CPXP) and internally when she was asked to adapt the best-practice program for institutional roll-out. Today, Service Excellence is an expectation within the MD Anderson culture. The program is available to more than 20,000 employees and serves as a cornerstone for strategic guidance. Monica now acts as a change agent within the institution to advocate for the importance of service excellence and cultivates sustainability throughout the various initiatives of MD Anderson.
Chief Human Resources Officer
Susi Takeuchi joined UCLA Health Sciences in October 2015 as the Chief Human Resources Officer. Susi is responsible for planning, developing, implementing and evaluating human resource management and organizational initiatives and programs across UCLA Health, which encompasses the David Geffen School of Medicine and UCLA Health System (hospitals, clinics, practice plan). She assumes a lead role and collaborating with others to ensure that HR programs are integrated and aligned with the overall UCLA Health strategy and business plans.
Susi was previously the Chief Human Resources Officer at UC Irvine Medical Center, where she was instrumental in envisioning and implementing a strategic plan for human resources aligned with organizational goals. She has over 25 years of experience in human resources and a proven track record for excellence. Before joining UC Irvine, she held key human resources positions at the Capital Group Companies Global and the Southern California Edison Company. Susi received a bachelor`s degree in business administration from CSU Fullerton and a master`s degree in business administration from California State Polytechnic University, Pomona. She is certified as a Senior Professional in Human Resources (SPHR), SHRM – Senior Certified Professional (SHRM-SCP), and Certified Compensation Professional (CCP).
Susi has been married to her husband, Duane, for 28 years. They live on a boat during the workweek and in the San Gabriel Valley on the weekends. They have two daughters who are graduates of UC Berkeley and USC.
Senior Director, Learning & Organization Development
McKesson Specialty Health
Zelda is a veteran of creating effective leadership learning experiences that truly develop knowledge, skills and behaviors required to make a positive impact on organizational and individual success. As the lead of Learning & Organizational effectiveness at McKesson Specialty Health, her focus is on serving the learning and effectiveness needs of The US Oncology Network, The largest community oncology network with over 30 independent physician-owned practices, with 350 sites of care in 19 states across the US. Their vision is that the long-term vibrancy of community care will be achieved through the leadership of clinics committed to clinical excellence and innovation. Zelda and her team work with practices to enhance productivity, improve efficiencies and support patient care.
Zelda’s work includes the design and implementation of highly effective leadership development, including physician leader development programs. Zelda inspires others to do their very best work and passionately believes that being fully and positively engaged at work drives success. This passion drives her involvement with physician engagement and burnout.
Zelda’s education includes Diploma in General Nursing (RN), Neurolinguistics, BA in Human Resources Management, IPM South Africa, Graduate program in Executive and Professional Coaching at University of Texas at Dallas.
Industry Thought Leaders
CEO & Cofounder
As co-founder and CEO of Incredible Health, Dr. Iman Abuzeid has segued her knowledge of mobile health technology and hospital operations into one of healthcare’s thorniest issues: the growing, national, shortage of nurses and other healthcare workers. Incredible Health helps hospitals hire nurses in less than 30 days, at scale while reducing recruiting costs. Incredible Health accelerates the vetting and interview process by leveraging technology to connect hospitals with “best fit” qualified and experienced nurse candidates.
Prior to Incredible Health, Abuzeid led product management at AliveCor, a venture-backed mobile health company. While at AliveCor, she expanded its user base, presided over multiple marketing initiatives and secured critical clinical trial agreements at top academic medical centers in the US, which led to further clinical validation of AliveCor's mobile health products. She was also a management consultant at McKinsey & Company and Booz & Company, working on strategic and operational hospital initiatives.
Abuzeid holds three patents, an MBA from the Wharton School at the University of Pennsylvania, as well as a medical degree from the University College London Medical School. Iman's immediate family has 3 surgeons, and as a doctor herself, she understands the importance of choosing the right stepping stones in a clinical career. It's what drives her belief in Incredible Health and its potential to reliably help clinicians find the right fit.
Healthcare Compliance Subject Matter Expert
Sterling Talent Solutions
Gabrielle “Gabby” Langlinais recently joined Sterling as a Healthcare Subject Matter Expert to partner with Healthcare clients ensuring their background screening and monitoring processes align with regulatory and contractual requirements, and with accreditation standards. A compliance professional with 17 years in healthcare corporate compliance and regulatory affairs, Gabby understands the complexities and challenges of running a healthcare operation from the aspects of Human Resources, Medical Office Staff, Compliance, and Credentialing. Prior to joining Sterling, she served as the Director of Corporate Compliance and Quality Assurance for a large physician practice that provides services for 1.3 million patients a year in 40 hospitals, and has experience with home care, specialty pharmacy, nursing, and hospitals. She holds a BA in Business from Fairleigh Dickinson University and is currently enrolled in Seton Hall Law School, pursuing a MS in Jurisprudence, Health & Hospital Law.
Improv for Businesses
Brett Duggan, is an idealist and a teacher. He did his MFA thesis on “Character Transformation,” and has performed in all performance mediums from network television to Shakespearean regional theatre. He is a 25-year veteran of stand-up comedy and a masterful improvising comedic actor. He is also a Kundalini yoga instructor and former powerpoint instructor! He’s a business owner with years of experience working with large companies to help them with communication, collaboration, public presentations, creativity, and problem solving.
At the helm of Improv for Businesses, Brett leads workshops that help with employee retention, talent development and company transition and acquisition, to name a few. The Interactive Keynote is only the beginning of the programs Improv for Businesses offers its clients. From this initial step, they offer Team Building, Executive, and Immersive Programs that address the advanced needs of the corporate environment.
Through entertaining demonstrations and group exercises, your staff will experience the power of group mind. They will learn how to build ideas effortlessly as a team. Brett has adapted and developed games he used to train improvising comedians to his international corporate clients. The transferable skills learned in these games increase confidence, leadership skills, neuroplasticity and the joy of working together. They will also illuminate how negative habits waste time and energy every single day. Most of all, participants will laugh and get to know one another in a brand new way.
Our clients report that our events affect their workplace environment for months and even years. Increasing workplace happiness and employee retention, the Interactive Keynote are usually 60 to 90 minutes long and will leave your staff refreshed and ready for the rest of the day.
Chief Talent Officer
Julie Fletcher is the Chief Talent Officer for AMN Healthcare and in that role she provides leadership for attracting, developing, and optimizing team member talent for corporate roles and across the AMN diverse family of workforce solutions and staffing companies. She is also responsible for Credentialing Operations, which encompasses the critical process of validating required credentialing documents for our healthcare providers.
Ms. Fletcher joined AMN Healthcare in 2008 as the Senior Vice President, Human Resources and was promoted to the Chief Talent Officer role in 2014. AMN Healthcare is passionately committed to investing in its talent as a key differentiator and Ms. Fletcher leads all aspects of the team member lifecycle.
Prior to joining AMN, Ms. Fletcher served as the Chief Human Resources Officer for H&R Block’s Option One Mortgage Company in Irvine, CA. In that role, she championed a new talent strategy for the 5,500-person brand of a 110,000 person organization. Prior to H&R Block, Ms. Fletcher was a top HR executive for the Los Angeles Times, a division of The Tribune Company. Ms. Fletcher has also served as a key player at the Walt Disney Co./Parks and Resorts Division, leading Human Resource Services and a host of leadership roles in the people and cast functions.
She is actively involved in the human resource community beyond her role at AMN Healthcare. She is a member of the CHRO Council of the Conference Board and was named to the Board of Directors for Make-a-Wish® San Diego. Ms. Fletcher earned a Bachelor of Science degree in HR Management and Business Administration from California State Polytechnic University, and a Master of Science in HR Management Development from Chapman University.
Chief Medical Officer & Managing Director
Korn Ferry Health
Harry Greenspun, M.D. is the Chief Medical Officer and Managing Director of Korn Ferry Health, focusing on critical issues facing clients across the industry in the transformation of health care globally.
Prior to joining Korn Ferry, he served as the Managing Director of the Deloitte Center for Health Solutions, providing research and guidance to leaders among providers, payers, life sciences, government agencies, medical device manufacturers, retailers and technology companies. Before that, he served as Chief Medical Officer for Dell Inc., after serving as Chief Medical Officer for Northrop Grumman Corporation.
Distinguished co-author of “Reengineering Health Care: A Manifesto for Radically Rethinking Health Care Delivery,” Dr. Greenspun is recognized as a thought leader in the health care industry and has been named one of the “50 Most Influential Physician Executives in Healthcare” by Modern Healthcare.
Dr. Greenspun has served on the advisory boards for the World Economic Forum, Anthem, Healthcare Information and Management Systems Society (HIMSS), The Wireless-Life Sciences Alliances, and Georgetown, Tufts, and George Mason universities.
As the Chairman of the HIMSS Government Relations Roundtable and as co-chair of the HIMSS task force publishing the white paper titled, “Enabling Healthcare Reform Using Information Technology,” Dr. Greenspun has made recommendations to the executive branch and U.S. Congress on the pathway to transform health care through IT.
Dr. Greenspun received his bachelor’s degree from Harvard University, his medical degree from the University of Maryland, and completed his residency and fellowship at the Johns Hopkins University Hospital in Anesthesiology and Critical Care Medicine, serving as chief resident. As a cardiac anesthesiologist, he has practiced in major academic medical centers, as well as community hospitals.
Associate Client Partner, Healthcare HR Center of Excellence
Korn Ferry Health
Shannon Libbert is an Associate Client Partner in the healthcare practice based in the Firm’s Atlanta office. She leads the healthcare human resources center of excellence. Previously, she led the engagement practice and is a key leader in Korn Ferry Health.
Ms. Libbert is an expert in developing and sustaining relationships that enable leaders in healthcare systems to achieve long term success in cultural and operational outcomes. She is particularly skilled at assisting complex organizations maintain high levels of engagement during times of continuous change.
She possesses more than 24 years of experience in healthcare, human resources-particularly in recruiting. Her special interest is assisting clients with their unique needs around obtaining and engaging people especially employees and physicians to serve patients.
Sara McCarville is a Director at ManpowerGroup Solutions. As a pre-med student, she began her career as a medical assistant and transitioned into talent acquisition after graduation. Sara has more than 15 years of clinical and talent acquisition experience in healthcare, life sciences and senior housing, where she has created and implemented recruitment solutions for national healthcare systems, Fortune 100 medical device companies, international senior housing organizations and smaller critical access facilities. Prior to joining ManpowerGroup Solutions, Sara worked as a director in RPO operations delivery and a consultant for nine years.
Sara applies a delivery-minded approach to creating thoughtful and innovative solutions for her clients. Her strength is utilizing data to assist clients in leveraging their talent acquisition metrics to increase candidate attraction and capture additional market share or recruitment budget. She graduated on the president’s list from Portland State University, where she completed her Bachelor of Science degree in molecular and microbiology.
Senior Vice President, Global Technology Solutions
Adam Godson is the Senior Vice President of Global Technology Solutions. Adam pushes boundaries in the HR technology space to make the recruiting process simpler for candidates, recruiters and hiring managers. Adam’s expertise in the ever-evolving technology landscape has positioned him to drive the vision for the future state of talent acquisition for Cielo and its clients. This vision includes Cielo’s latest service-enabled technology solution that uses both Artificial Intelligence (AI) and machine learning to incorporate science into the attraction and selection process for hourly and entry level hires.
Senior Marketing Manager, Healthcare & Life Sciences
Karen Moore is the Senior Marketing Manager for HireRight’s Healthcare and Life Sciences business. Ms Moore has over 20 years of experience in tracking healthcare trends and analyzing business drivers as the commercialization lead for companies ranging from tech start-ups to 3M, Johnson & Johnson, Kimberly Clark and Ecolab. She has been an invited speaker for Healthcare conferences in the U.S., Dubai, Israel, Korea, Japan, Ireland, the U.K. and Switzerland and has written for publications including Infection Control Today, Healthcare Purchasing News and Outpatient Surgery. She graduated with honors from Elon University with a dual degree in Economics and English and holds a MBA in International Marketing from Western International University.
Managing Director, Institutional Retirement
Joey Nordmark serves as Managing Director for the Institutional Retirement Business at TIAA (TIAA.org), a Fortune 100 financial services organization. TIAA is a leading provider of asset management and retirement services for the academic, research, medical and cultural fields. Joey is responsible for leading our Healthcare team, which is focused on highlighting and addressing the specialized needs of our healthcare clients and assessing opportunities for growth.
Joey joined TIAA in 2003 as a Relationship Manager. Most recently, he was a Senior Director in the Institutional Retirement Business responsible for leading a team of Relationship Managers who served as the main line of contact for institutional clients and their plan administrators. Prior to joining TIAA, Joey was a Financial Advisor at Morgan Stanley and a Retail Banker at First Union National Bank.
Joey is a graduate of Georgia State University’s Robinson College of Business where he earned a Bachelor’s of Business Administration Degree in Finance. He holds FINRA Series 7, 63 and 24 registrations, in addition to maintaining licenses in life insurance, health insurance and variable products in Georgia.
President & Chief Operating Officer
Myra Norton joined Arena in November of 2012 after a rich career in data and analytics. Norton has extensive academic experience as an administrator and professor in mathematics and statistics at Temple University, Towson University and the United States Naval Academy. She has been featured as a speaker and facilitator at several industry events and she has collaborated with researchers from Harvard University, Babson College, University of Virginia, the National Institutes of Health, University of Maryland, and the University of Chicago.
In the community she leads the National Girls Collaborative Project as part of her work with the Center for Women in Technology, she serves as member and past chair of the Industrial Advisory Board for the College of Engineering and Information Technology at UMBC, she mentors college students and young professionals in the Baltimore area, and she works with high school students through the National Foundation for Teaching Entrepreneurship (NFTE).
Norton graduated from the University of Alabama with a BS in Math Education and received an MA in Mathematics and an MS in Statistics at Temple University.
Rohit has designed, developed and executed HUGHES’s market expansion into numerous segments of healthcare like Senior Care, Rural Health and other health system settings. He is a subject matter expert in Digital Strategy for healthcare, where his focus is the transformation and integration of digital technologies in the delivery of care. Rohit has degrees in Electrical Engineering and an MBA from the University of Maryland and teaches Global Strategy at the university as an adjunct faculty.
Senior Director, Employee Insights
As Senior Director of Employer Insights at Indeed.com, Kevin Walker works directly with employers to deliver actionable insights through recruitment data analysis, best practice sharing and industry trend exploration. Prior to joining Indeed, Kevin spent time in the hospitality and technology industries. He holds a Bachelors Degree from the University of Washington and a Masters of Business Administration from Booth School of Business at The University of Chicago.
SVP & General Manager
Ryan joined Medefis in the company’s third year and was the fifth employee. During his time with the company Ryan has held increasing roles of responsibility, ultimately being promoted to his current position. His job responsibilities include oversight of strategic growth, client operations, implementation, service delivery, risk management, compliance and finance. In his 12 years with Medefis he has had the opportunity to experience not only the challenges of helping grow a micro company into one of the most widely adapted Healthcare VMS services in the US, but also see this industry grow from a niche business to what is now the predominate from of procurement. Ryan has consulted with hundreds of healthcare facilities helping them use technology to build process and standardization where it previously lacked in effort to manage both the hard and soft cost of agency staffing spend. This exposure has helped to shape Ryan’s expertise on the VMS and MSP businesses in healthcare.
Executive Director, Strategic Partnerships
Purdue University Global
Purdue University Global is not your typical educational partner! We recognize the value of preparing non-traditional students for employment and career advancement. I am looking to build relationships with leaders at healthcare organizations (B2B) to help meet core business objectives.
I work closely with healthcare clients to develop a customized plan that: identifies critical business issues and growth opportunities, addresses specific workforce talent needs and skill gaps, maximizes college credit opportunities, improves operational inefficiencies, and maximizes return on educational investments. These kinds of innovative, collaborative, and ongoing partnerships between universities and employers contribute to the design and delivery of programs that produce employment ready graduates. They also benefit the employer, who can play an ongoing role in talent development, and the university by strengthening its brand and value with employers, employees, and students.
Your Program Director
HR Healthcare 2018, a WBR event